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Shannon Feltes is a dedicated professional with a true passion for creating an exceptional employee experience, from first contact to hire and beyond. Shannon is a self starter with superior problem solving skills, and can quickly identify process breakdowns and create action plans to correct and improve operational and personnel deficiencies. She is capable of sourcing, hiring, and developing top talent in both sales and operations, and through her ability to multi-task can successfully balance projects related to both staffing and training concurrently.

As a trainer, manager, recruiter, or team leader, Shannon has a natural ability to bring out the best in people.  Shannon takes a genuine interest in the career and personal development of her peers and as a result is viewed as a trusted leader and valued employee.

Work experience

Feb 2010Present

Training and Recruiting Manager ( Trainer / Recruiter )

APFS / The Law Office of Macey, Aleman & Searns

Directly supervised all recruiting and training activities of a medium sized financial and legal services organization. Involved in process development and workforce planning for both sales and operations departments.Managed full cycle recruiting processes, utilizing both passive and active recruiting techniques to fill vacancies.


§Developed and facilitated new sales training platform that more than doubled sales floor closing % within 6 months 

§Designed and implemented consultative sales process that allowed sales staff to progress from a fully scripted sales call to an unscripted call.Within three months of roll out the company was able to reduce monthly lead count from 5200 purchased leads in July 2009 to 1250 in September 2009, while maintaining the same monthly gross unit production.At an average cost of $22 a lead this resulted in a significant savings to the company in a very short time. 

§Utilizing online job boards, social media, and networking; recruited for both operations and sales roles including Attorney positions, sales advisors, sales management, client services, operations management, IT, and administrative support. 

§Developed on boarding process including creation of internal applicant tracking reports, phone screening questionnaire, formal employment application, behavioral interviewing questions, job descriptions, employee referral programs and candidate sourcing strategy. Facilitated new hire training for all employees.

Jun 2009Mar 2011

Aesthetics Consultant

Aesthetics Consultant (contract work)

While seeking permanent employment after a layoff, Shannon leveraged her local contacts to find temporary positions assisting in the development of 3 local medical practices. Focused on areas for improvment in the areas of sales, operations, human resources and marketing. Specialties include plastic surgery, med spa, and orthodontics. Projects included developing sales tracking and training processes, recruiting and hiring exceptional support personnel, marketing, and operations.Consulted with Dr. Ahmad on all aspects of opening a new medical spa practice, including vendor selection, pricing, service offerings, process development, staffing, and marketing.

Wrote all editorial content for Dr. Ahmad's website

Dec 2007Apr 2009

Clinic Manager

American Laser Centers ( Now American Laser Skincare )

Sales and Operations Manager for National Medical Spa Chain.Service offerings included aesthetic laser skin treatments, injectables, microdermabrasion and facial treatments, as well as sales of a private label skin care line.Hired and trained a staff of aestheticians to not only deliver exceptional client service, but also meet assigned sales quotas on a monthly basis.

§Managed operations of a clinic with $1 Mil + annual gross sales including hiring and training, payroll, accounting, sales forecasting, performance review.

§Marketed locally, scheduling and attending marketing events such as Chamber of Commerce meetings, bridal and lifestyle expos, and young professional associations.  All leads were

      self generated through local networking.

§Served as liaison between clinic staff and Tempe, AZ based National call center staff. Trained call center staff on clinic practices, keeping lines of communication open between departments.

Mar 2004Dec 2007

Branch Sales Manager

HSBC Consumer Finance

Branch Manager role leading a sales staff of up to 10 direct reports selling consumer loan products including mortgages, home equity loans, auto finance, and credit cards via phone and in retail branch setting.Managed 3 different branches during tenure, with monthly receivables ranging from $25-35 million.As relief manager, managed 2 branches concurrently for 3 months during which both exceeded sales quota each month.

§Co - developed district level continuing education training courses focused on developing sales

skills of struggling Account Executives.

§Selected from a pool of over 80 Branch Managers to be the Divisional branch representative at local job fairs. Wrote and delivered presentation about HSBC to attendees and conducted on the spot interviews, screening candidates for interview by hiring manager.

§Managed branch recruiting process with HR Recruitmax/Peoplesoft software.Sourced desirable candidates and completed initial interview utilizing behavioral interviewing techniques.

§Took over struggling branch that had not hit monthly sales targets or passed quarterly compliance audits in over a year.Within first 3 months of taking over, exceeded sales target 2 of 3 months, and passed compliance audit with 100% accuracy.

§Promoted 3 employees from Account Executive to Branch Manager

§As an Account Executive, completed Branch Management Training Program (typically an 18 month program) within 6 months of hire while concurrently exceeding assigned personal monthly sales quota.


Full Cycle Recruiting
Microsoft Office
Consultative Sales
Social Networking
Sales Management
Behavioral Interviewing
Training Facilitation
Sourcing and Recruiting Talented Professionals