Training and Recruiting Manager ( Trainer / Recruiter )
APFS / The Law Office of Macey, Aleman & Searns
Directly supervised all recruiting and training activities of a medium sized financial and legal services organization. Involved in process development and workforce planning for both sales and operations departments.Managed full cycle recruiting processes, utilizing both passive and active recruiting techniques to fill vacancies.
§Developed and facilitated new sales training platform that more than doubled sales floor closing % within 6 months
§Designed and implemented consultative sales process that allowed sales staff to progress from a fully scripted sales call to an unscripted call.Within three months of roll out the company was able to reduce monthly lead count from 5200 purchased leads in July 2009 to 1250 in September 2009, while maintaining the same monthly gross unit production.At an average cost of $22 a lead this resulted in a significant savings to the company in a very short time.
§Utilizing online job boards, social media, and networking; recruited for both operations and sales roles including Attorney positions, sales advisors, sales management, client services, operations management, IT, and administrative support.
§Developed on boarding process including creation of internal applicant tracking reports, phone screening questionnaire, formal employment application, behavioral interviewing questions, job descriptions, employee referral programs and candidate sourcing strategy. Facilitated new hire training for all employees.