PV NITHIN s

PV NITHIN s

Experienced Analyst (IT services AND international maritime logistics)

Work History

Work History
Jan 2013 - Nov 2013

Transaction Validation officer

Iris Modern Urban Management LLC
  • Data Cleaning for Back Logged permits on a daily Basis after Collection and verification from the Customer Service Branches.
  • Data validation of Permits, comparing the Mawaqif CPMS system and the Permit Hard copies.
  • Performed Data maintenance & accuracy.
  • Can communicate effectively and build relationships with high net worth individuals
  • Ensuring that appropriate legislative, regulatory, professional and business standards are adhered to.
  • Maintaining internal databases and record systems.
  • Performed data query, extraction, compilation, and reporting tasks.
  • Managed, updated and manipulated report orientation and structures.
  • Generated weekly, monthly, and quarterly reports necessary in maintaining a good and balanced permit operational task.
  • Performed Monthly Inventory check of Vehicles in the pound for verification with the system for data accuracy.
  • Weekly Stock check for the incoming prepaid cards.
Dec 2011 - Nov 2012

Business Development Coordinator

Wilhelmsen Ships Services, UAE
  • Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security.
  • Arranging appropriate packing, taking account of climate, terrain, and weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination.
  • Negotiating contracts, transportation and handling costs
  • Worked closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
  • Worked closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
  • Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis.
  • Acting as a consultant in customs matters.
May 2010 - Nov 2011

Sales and Customer Service Coordinator

Consolidated Shipping Services, UAE
  • Managed all operations performed by the Abu Dhabi branch involving the transport of freight by rail, road and sea
  • Supervised the import and export of freight for full container loads and bulk cargo
  • Directed the storage and distribution of products for major clients
  • Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security.
  • Arranging appropriate packing, taking account of climate, terrain, and weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination.
  • Negotiating contracts, transportation and handling costs
  • Worked closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
  • Worked closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
  • Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis.
  • Acting as a consultant in customs matters.
Jun 2006 - Jan 2014

IT Service Desk Analyst

Mphasis Ltd.
  • Manage WFM personnel
  • Administration of setup and utilization of Community WFM software and ACD reporting
  • Administration of communication to and from Operations and other support departments
  • Collection and analysis and reporting of historical center performance statistics
  • Collection and analysis and reporting of historical agent performance statistics
  • Oversee intraday management of scheduling procedures, analysis of real time workload
  • Requirements, and call routing to manage performance to service level requirements
  • Responsible for maximizing efficiency and occupancy while meeting service objectives
  • Oversee analysis and reporting of employee performance including schedule adherence
  • Recognizes and recommends operational and support improvements
  • Perform other duties and assignments as directed.

 

IT Help Desk Engineer

  • Accept technical support calls to the I.T. Department and log them in the Help Desk Tracking System.
  • Forward technical support issues that cannot be addressed by the Help Desk to the Appropriate technician.
  • Troubleshoot and resolve end-user hardware, operating system, and software related problems, when possible from the Help Desk.
  • Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help Desk.
  • Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, When possible from the Help Desk.
Jun 2004 - Sep 2005

System Service Engineer

Spice Info Systems
  • Installing Windows Server.
  • Machine installation and inspection.
  • Responsible for interaction with customers for various service levels.
  • Maintaining hardware stock.
  • Carry out troubleshooting, repairs and services of printers, computers and other hardware.
  • Conduct technical training to team members.
  • Design, develop, deploy and integrate systems and networks.
  • Maintain, analyze and update database regularly

Education

Education
2015

Web Application Architecture from New Mexico University

Coursera

MOOC

2015

Business Analysis (CBAP) from Proccuro Solutions, Germany

Iversity

MOOC

2015

Project Management Specialization from University of California, Irvine 

Coursera

MOOC

2014

Supply Chain Management from Korean institute of Advanced Technology .

Coursera

MOOC

Mar 2003 - Oct 2005

Bsc. Computer Science

Keltron IT Education Centre, Kerala University