Summary

  • Work well under pressure as part of a team
  • Great ability to communicate effectively in English both oral and written form.
  • Excellent interpersonal skills to deal effectively with all business contacts.
  • Responsible, efficient, and flexible
  • Exceptional ability to maintain a professional, neat and well-groomed appearance .
  • Hard worker, quick learner, and ability to assume responsibility
  • Solid experience in developing, implementing and evaluating guest service standards.
  • Strong technical knowledge of Online Travel Agent.
  • In-depth knowledge of PC software (Microsoft Office).
  • Great ability to work indoors, with frequent cold or warm ¬†¬†¬†temperatures.
  • Good leadership skills and training
  • Proven ability to identify, analyze, and solve problems
  • Highly reliable self starter; can be counted on to complete assignments

Work History

Work History
Dec 2015 - Present

Reservation

The Rich Prada Bali

Job Description:

  • Handle guest payment (Invoice)
  • Handle guest complaint and request room
  • Prepare the available room to sell
  • Set up Room Rate
  • Handle Extranet OTA (Booking.com , Agoda , Traveloka , Expedia )


Mar 2015 - Dec 2015

Receptionist and Reservation

Sayang Sanur Terrace House

Job Description:

  • Handle guest check in and check out
  • Handle guest payment
  • Handle guest complaint and request
  • Prepare the available room to sell
  • Handle extranet OTA (Booking.com , Agoda , Traveloka , Expedia )

Reason to Resign: The Owner only need a Daily Worker


Dec 2014 - Mar 2015

Receptionist

Life Style Premiere Hotel
  • Handle guest check in and check out
  • Handle guest payment
  • Handle guest complaint and request
  • Prepare the available room to sell

Reason to Resign: The Hotel was closed

Sep 2014 - Dec 2014

HouseKeeping

Sun Island Kuta Hotel
  • Clean and prepare room until ready for sell
  • Clean lobby and public area
  • Clean office
  • Check towel and linen
  • Handle guest complaint and request

Reason to Resign: I want learn about Front Office Department

Education

Education
Aug 2014 - Present

Bachelor Degree

STIBA Saraswati

English Literature

2011 - 2014

Senior High School

SMKN 5 DENPASAR

Hotel Accommodation

2008 - 2011

Junior High School

SMPN 12 DENPASAR

Certifications

Certifications
2014

TOELF

WAHANA BAHASA