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Pushpender .


Work experience

Apr 2013Present

Quality Analyst/Sr. Software Test engineer

InterGlobe Technologies Pvt. Ltd.


  • Involvement in Software Testing Life Cycle Waterfall & Agile.
  • Experience in Functional testing (Test Execution and Collecting Test Data).
  • Expertise in Airline system migrations from TPF to zTPF.
  • Expertise in GDS functionalities migrations from terminals to Open System.
  • Participation in developing Test Plan, Test Script creation and execution, UAT Test Cases, Review of System Test Cases and Unit Test Cases.
  • Expertise in Bug Tracking Process, Familiar with Bug Reporting and Tracking using Bug tracking Tools like MQC (Quality Center), ALM (Application Life Cycle Management), Service Center and TFS (Team Foundation Sever).
  • Manual testing as per the component functionality.
  • Run regression script through QTP.
  • Analysis the regression script to check base and modified system.
  • Familiar with Quality Industry Standard like ISO and CMM/CMMi.
  • Mentoring and training up junior and new staff.
  • Monitoring & reporting on standards & performance targets.
  • Arranging & chairing weekly team meetings, focusing on targets & achievements.
  • Involvement in process Audit and other management reports.


  • Expertise in Airline system migrations from TPF to zTPF.
  • Expertise in GDS functionalities migrations from terminals to Open System.
  • Mainframe Black box testing on TPF for 1V/1G/1P/1J GDS.
  • HP ALM: Log defect and create test cases repository
  • Service Center: Analysis and update Problem Ticket or RC.
  • Jira: Analysis and update reported User stories as per assigned sprint.
  • Smart Point and Go-Res:  Functional testing.
  • Knowledge on IATA EDIFACT,TTY and XML messages for interactive products.
  • Functionally and technically competent QA Analyst – Airlines IT Systems with diversified experience of airline domain.
Feb 2011Mar 2013

Team Lead

Fareportal India Pvt. Ltd.


  • Mentor new colleagues for product and process.
  • Enhance new logics and ideas to increase sale.
  • Test and Analysis own consolidator fare with other consolidator fare.
  • Negotiate with supplier relation to get competitive Airlines deals.
  • Provide Suggestions to IT-development team to enhance user experience.
  • Negotiate with GDS to provide better results or increase the limit of search options.
  • Run PTR script to check GDS Request and Response
  • Reproduce or replicate websites error and generate XML file to follow recommendations
  • Analysis other online travel website deals
  • Analysis markup and service fee charging by other competitor.
  • Report any Display issue and Amadeus issue occurring while testing.
  • Promote new fares or cheapest fare.
  • Ask airline to cheap fare for demanding sectors.
  • Analysis daily sales report.
  • Analysis how to increase net fare sale.
  • Check if any fare cheaper than our promoted fare.
  • Check daily sales report.
  • Analysis low sale case for specific carrier.
  • Mobile websites testing and analysis.
  • Android application testing and analysis.
  • I-Pad testing analysis.


  • Proven ability to manage through others.
  • Strong decision making and problem solving skills.
  • Able to motivate and lead others in a team environment.
  • Able to prioritize tasks and workloads in order of importance.
  • Track record of delivering results with deadlines.
  • Websites competitive analysis and testing.
  • Mobile app (Online Travel) testing and analysis.
  • GDS fare and data analysis.
Sep 2005Feb 2009

Team Coach

Interglobe Technologies Pvt. Ltd.


  • Handling 15 team members as a Team coach.
  • Up skill members and providing assistance.
  • Manage team Roster and process report to provide monthly data.
  • Effectively handling Q85 (International ticketing Queue)
  • Efficiently handling Domestic & Trans Tasman Exchanges.
  • Ticketing, Re-Bookings, Cancellation & Handling Queues
  • PNR Creation On Galileo & Airlines Web Site
  • Flight, Hotel and Car reservation on Galileo.
  • Perform peer review and provide effective solutions.
  • Loading private fares and tariffs on Trip.
  • Testing contracts by making fictitious booking through Galileo.
  • Quality checks to ensure zero-error and sends out daily reports to the clients with information on the fares that are ready for the use.
  • Quality Check of Fares which are uploaded in the software and made them live for customer.
  • Updation of Individual Productivity Reports (IPR) for Productivity Measurement.
  • Updating and Analysis of BSR/BBR {Banks buying and selling Rates}, TPM, MPM, EMA, CXR {Carrier Surface Sector} Baggage, and City/Airport Information in different tables through the application called, “GEMS and DC95”.
  • Working on Complex rules of SITA Carriers, encoding them into bits and bytes, and making it live on the Galileo system.
  • Working on orbits / defects opened by the airlines, resolving them within the turnaround time.

Skills set used:

  • Website testing and Analysis
  • Reservation and Ticketing on Webjet online portals
  • NGGF table maintenance
  • Fare filling
  • ATPCO Rules coding
Sep 2004Sep 2005

Sr. Reservation Agent

Stracon India Back Office Solution Ltd.


  • Handle customer queries on Indian Airlines products.
  • Create PNR on Pessanger and Agent request.
  • Handle Arrival/departure Queries.
  • Make changes in PNR as per Voluntary or involuntary changes.

Skills set used:

  • Handling new client queries and acting as the face of the business.
  • Excellent communication skills, both written and verbal.
  • Working with the sales and marketing team to drive sales forward.




Sikkim Manipal University

MBA in Operation Management


Certificate in International Travel and Ticketing

IITTM - Indian Institute of Tourism and Travel Management