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Puneet Taneja

B.Tech + MBA,Team Leader, Technical Service, Lead Generation, Inside Sales, E Commerce,IT Sales,Marketing

Summary

With an overall work experience of 5 + years in the IT/ITES industry, I am an active player in the sales team for the US, UK, Canada and Domestic India markets. I have gained immense knowledge in lead generation and have built good capability to execute sales campaign targeted towards acquiring new business logos in the Manufacturing, Travel, Retail and Media verticals.
In my current role I am responsible to segment, target and position the "Computing & Printing Solutions" offerings of my employer and generate interest across CIO, IT Directors, Procurement Heads and across the C level executives as well. In performing this target I also built the ability to thoroughly research before commencing the sales campaign for that particular vertical.

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of 25 or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.
Now looking forward to a making a significant contribution as a team leader with a company that offers a genuine opportunity for progression.

Skills

Professional Skills 

Presales                              Business Development               RFP/RFQ 
Requirement Analysis        Lead Generation                        Communication Skills
Analytical Skills                   Presentation Skills                      E Commerce/ Online Sales

    

Technical


  • Troubleshooting Proficiency
  • Exceptional telephone etiquette
  •  Vast technical knowledge
  • DHCP/DNS Ethernet and Firewall Proficient
  • Advance level user of Windows XP, Vista, 7, 8, Server 2003.
  • Functional knowledge of Mac X 10.x.x
  • Exposure to cloud technologies, Microsoft Products with specialization in SharePoint, Office 365, Power BI, .Net, SQL & Azure, SAP solution
  • Proficient in Computing & Printing Solutions, PC Security systems,Microsoft Office expert.
  • Skills in consulting with CXO’s, persuasively negotiating major transactions, steering critical committees, diplomatically troubleshooting problems, and delivering comprehensive solutions.
Managerial
  • Proven ability to manage through others.
  • Strong decision making and problem solving skills.
  • Able to motivate and lead others in a team environment.
  • Excellent communication skills, both written and verbal.
  • An ability to build rapport and trust quickly with work colleagues.
  • Able to prioritize tasks and workloads in order of importance.
  • Track record of delivering results with deadlines.
  • Building a team that effectively supports client programs, products and services
  • Driving the development of superior customer service and high performance
  • Training/developing, motivating, coaching, evaluating and retaining qualified staff.
  • Maintaining Service, talk/wrap time and both client and customer satisfaction levels
  •  Handling live escalations and De-escalations of technical and other issues.
  •  Leading workflow distribution and floor management to ensure service levels are satisfied
  •  Effective communication and interpersonal skills with above par customer service attitude

Work History

Sep 2015Present

Team Leader

Concentrix Technologies India Pvt. Ltd

Supporting onsite Sales team to increase the outreach, coordinate with Presales & Marketing team to fulfill client requirements, Inside sales, campaign planning, Campaign Execution, Campaign Monitoring, Requirement gathering & Proposing solutions.

Ensuring that staff is motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.

  • Have to fulfill customer’s queries over phone and maintain email to follow up contacts, sales and quires.
  • Team with channel partners to build pipeline and close deals.
  • Perform effective online demos to prospects.
  • Driven sales approach, meeting declines and quarter by quarter growth.
  • Preparing business proposal and quotations.
  • Sales cycle from lead to deal conversion.
  • Interacting with key clients for mapping requirements, making presentations and delivering need based Product solutions.
  • Maintaining business relations with clients to generate revenues for additional business
  • Software sales, SAAS applications, campaigning and Automation tools.
  • Research accounts, identify key players and generate interest.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Techno Commercial Proposal Writing, Solution Presentation, Negotiation & Closing the deal.
  • Preparing daily workloads for staff & co-coordinating the daily allocation of work.
  • Motivating the team to achieve high standards and KPI targets.
  • Handling new client inquiries and acting as the face of the business.
  • Dealing with and resolving problems and issues which arise. Working with the sales and marketing team to drive sales forward. Mentoring and training up junior and new staff.
  • Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on targets & achievements. Implementing new initiatives.
Nov 2013Sep 2015

Lead

Concentrix Daksh Services India Pvt. Ltd.
  • Exposure to cloud technologies, Microsoft Products with specialization in SharePoint, Office 365, Power BI, .Net, SQL & Azure, SAP solution.
  • Expertise in effectively day to day handling of salesforce.com and office tools. Industry experience- IT, Healthcare, Retail, Ecommerce.
  • Handling SMB Customers across US, providing Financial Management Solutions.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Engineer and investigate both platform and product issues.
  • Respond and analyze complex inquiries of technical and functional nature not in routine and require deviation from standard procedures.
May 2012Aug 2013

Senior Technical Sales Specialist

247 Experts Pvt Ltd.
  • Generating new business through market research, referrals and leads follow-up, and customizing sales strategies to address client-specific needs in US, UK, AUS and APAC region.
  • Cater to professional needs of average team strength of 8 -10 technicians, maintain business hygiene and performance metrics with utmost dedication.
  • Cater to professional needs of customers, maintain business hygiene and performance metrics with utmost dedication.
  • Respond and analyze complex inquiries of technical and functional nature not in routine and require deviation from standard procedures.
  • Adapt response and extensive research as per customer response.
  • End to end Presales which includes but not limited to Technology Presentations specialized in SharePoint .Net, SQL, Azure.
  • Lead creativity, risk taking and continuous improvements in workflow.
  • Preparing business strategy and revenue plan.
  • Software sales for Microsoft SAP, salesforce.com and many more.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Trained new employees and explained protocols clearly and efficiently.


Jan 2011Apr 2012

Technical Specialist

Iyogi Technical Services Pvt. Ltd.


  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Provided thorough support and problem resolution for customers.
  • Informed customers about issue resolution progress.
Jun 2009Apr 2010

Technical Support Executive

Togsol Pvt. Ltd.
  • Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of software problems.
    Proven ability to function in a self-directed environment.
  • Excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.

Education

Sep 2013Jun 2015

MBA(Marketing)

Indraprastha Institute of Tech. & Mgmt.


Aug 2006Jun 2010

B.Tech

Gobind Singh College of Engg. & Tech


Apr 2005Mar 2006

12th

Rotary Public School


Apr 2003Mar 2004

10th

Blue Bells Model Sr. Sec. School


Certifications

CCNA

Cisco
  • CCNA (640-802) (Cisco ID- CSCO12194465)

References: Available upon request.

I hereby declare that all this information given above is true to the best of my knowledge and belief.

 Date:

Place:                                                                                                                                       (PUNEET TANEJA)