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Pulak Dey

Lead Executive - Operations Excellence Group

Work History

HCL Technologies Ltd

Jul 2015Present

Associate Manager

Facilitate & Mentor continuous improvement projects based on DMAIC, Lean, and other quality methodologies, for the organization.
Managing the innovation/idea generation platform
Facilitating Six Sigma, Lean, Kaizen, & Quality related Trainings
Managing various consulting projects at client location
Auditing processes to check conformance to Quality Management system standards(ISO, COPC).

HCL Technologies Ltd

Jul 2014Jun 2015

Lead Executive

Identify, Initiate, facilitate continuous improvement projects based on DMAIC, Lean, and other quality methodologies, for the organization.
Supporting the business with Quality/Operational excellence initiatives.
Facilitating Six Sigma, Lean, Kaizen, & Quality related Trainings
Conducting audits for processes to check conformance to Quality Management system standards(ISO, COPC).

HCL Technologies Ltd

May 2012Jul 2014

Management Trainee

Identifying key opportunity areas in operations and drive Quality Initiatives to improve process efficiency and effectiveness through Lean Six Sigma.
Managing client escalations(RCA/CAPA). Process audits as per ISO guidelines.
Deployment of COPC 2.4 Transaction Monitoring Managing Calibration for QA's

HCL Technologies Ltd

Oct 2010May 2012

Senior Customer Services Executive

Call Monitoring
RCA on Customer Complaints
Coaching CSR's for performance improvement
Lead generation and conversation
Customer service

Peerless Gen. Fin. & Investment Company Limited

Nov 2009Oct 2010

Assistant Branch Manager-Sales

Scaling business of financial products(Insurance &Mutual fund)
Training and Development Program for distributors
Expanding geo penetration for business development

Peerless Gen. Fin. & Investment Company Limited

Nov 2008Nov 2009

Branch Marketing Officer-Sales

Business of Development of Insurance products
Training and Development Program for distributors
Customer service & backend operations.

Bengali Senior Secondary School

Dec 2003Nov 2008

Laboratory Assistant

Demonstration of Science experiments to VI-XII class students
Teaching Computer Science and Informatics Practices for class XI &XII. Key Projects

Certifications

Exemplar Global

2015Present

Certified Six Sigma Black Belt

Lean Six Sigma

HCL Technologies Ltd

Nov 2012

Internal Lead Auditor

Auditor - COPC, ISO

HCL Technologies Ltd

Nov 2012

Certified Six Sigma Green Belt

Lean Six Sigma

Education

Punjab Technical University

19982007

B.Sc

St. Dominic's Junior College

1996

Skills

Process Reengineering
People Management
Training
Client Relationship
Customer Understanding

Projects

  • Improving Process efficiency by Process optimization and Department Restructuring with Leading Bank in Africa

  • Improving CSAT by understanding customer behaviour and Customer Segmentation with Leading Cloud Computing Service

  • Defect reduction and performance improvement  by applying Toyota Production System with Leading Hedge Fund Services

  • Increasing productivity by applying lean principals and process reengineering in Data Remediation work with Leading Bank of Australia