• New Delhi
Pulak Dey

Pulak Dey

Lead Executive - Operations Excellence Group

Work History

Work History

HCL Technologies Ltd

Jul 2015 - Present

Associate Manager

Facilitate & Mentor continuous improvement projects based on DMAIC, Lean, and other quality methodologies, for the organization.
Managing the innovation/idea generation platform
Facilitating Six Sigma, Lean, Kaizen, & Quality related Trainings
Managing various consulting projects at client location
Auditing processes to check conformance to Quality Management system standards(ISO, COPC).

HCL Technologies Ltd

Jul 2014 - Jun 2015

Lead Executive

Identify, Initiate, facilitate continuous improvement projects based on DMAIC, Lean, and other quality methodologies, for the organization.
Supporting the business with Quality/Operational excellence initiatives.
Facilitating Six Sigma, Lean, Kaizen, & Quality related Trainings
Conducting audits for processes to check conformance to Quality Management system standards(ISO, COPC).

HCL Technologies Ltd

May 2012 - Jul 2014

Management Trainee

Identifying key opportunity areas in operations and drive Quality Initiatives to improve process efficiency and effectiveness through Lean Six Sigma.
Managing client escalations(RCA/CAPA). Process audits as per ISO guidelines.
Deployment of COPC 2.4 Transaction Monitoring Managing Calibration for QA's

HCL Technologies Ltd

Oct 2010 - May 2012

Senior Customer Services Executive

Call Monitoring
RCA on Customer Complaints
Coaching CSR's for performance improvement
Lead generation and conversation
Customer service

Peerless Gen. Fin. & Investment Company Limited

Nov 2009 - Oct 2010

Assistant Branch Manager-Sales

Scaling business of financial products(Insurance &Mutual fund)
Training and Development Program for distributors
Expanding geo penetration for business development

Peerless Gen. Fin. & Investment Company Limited

Nov 2008 - Nov 2009

Branch Marketing Officer-Sales

Business of Development of Insurance products
Training and Development Program for distributors
Customer service & backend operations.

Bengali Senior Secondary School

Dec 2003 - Nov 2008

Laboratory Assistant

Demonstration of Science experiments to VI-XII class students
Teaching Computer Science and Informatics Practices for class XI &XII. Key Projects

Certifications

Certifications

Certified Six Sigma Black Belt

2015 - Present

Exemplar Global

Lean Six Sigma

Internal Lead Auditor

Nov 2012

HCL Technologies Ltd

Auditor - COPC, ISO

Certified Six Sigma Green Belt

Nov 2012

HCL Technologies Ltd

Lean Six Sigma

Education

Education

Punjab Technical University

1998 - 2007

B.Sc

St. Dominic's Junior College

1996

Skills

Skills
Process Reengineering
People Management
Training
Client Relationship
Customer Understanding

Projects

  • Improving Process efficiency by Process optimization and Department Restructuring with Leading Bank in Africa

  • Improving CSAT by understanding customer behaviour and Customer Segmentation with Leading Cloud Computing Service

  • Defect reduction and performance improvement  by applying Toyota Production System with Leading Hedge Fund Services

  • Increasing productivity by applying lean principals and process reengineering in Data Remediation work with Leading Bank of Australia