Patricia Cassaro

Summary

Virtual customer service agent for Liveops, Inc. History includes Administrative Assistant/Accounting Assistant/Support with excellent computer skills, MS Office: Excel, Word, Outlook, Access built programs, including proficiency in Act Database Management, Quickbooks, FileMaker, & above average data entry, excellent work ethics-supporting Project Managers, Director of Client Services, Doctor, sales staff, etc. Prior experience also include: business owner; data processing manager, merchandising for Legg’s Pantyhose, customer service MCI, Travelers Insurance, etc. Also working part-time as HairStylist/Esthetician.

Work History

Work History
Nov 2008 - Present

Virtual Customer Service Agent

Liveops Inc.
Nov 2008 - Present

Hair Stylist/Esthetician

Salon Vasi

Hair Stylist, Esthetician (PT contract)

630-307-9000 Owner, Dina

Sep 2007 - Present

Adminstrative Assistance

http://www.accoutemps.com

Accountemps/OfficeTeam

Rosemont, IL. 60018

contact Emily Zorza or Mike Maxwell847-318-1410

Jul 2008 - Apr 2009

Hair Stylist to the elderly & disabled

Golden Shears Salon

Hair Stylist for the elderly and disabled

Chris Melchert, owner  630-784-4266

DuPage County Convalescent Center

Main Entrance Street

Wheaton IL 60187

Jan 2007 - Sep 2007

Accounting Assistant

PTS Logistics

PTS Logistics (Freight Company)

630B Supreme Dr

Bensenville IL630 694 8900Debbie Zangora, HR 

Accounting Dept.A/P – A/R & Collections-Billing/invoicing thru Quickbooks-Enter bills, process checks, collection/update reports. Other duties as required.

Aug 2004 - Oct 2006

Accounting Assistant

LiffyLift Inc.

LizzyLift, Inc. (forklift rental company)

3333 Mt Prospect Rd

Franklin Park IL 60131 

Liz Faruzzi, Owner     630 834 8900

Accounting/Billing-Quickbooks-enter vendor invoices (apprx 100 daily or more)-Resolved billing issues-vendor verification of charges, organized/update customer files. Process orders – apprx 80 to 100 daily or more. Other duties as required.

Aug 2003 - Aug 2004

Dir of Client Services

Northbrook Occupational Medicine Ctr

Northbrook Occupational Medicine Centre Northbrook, IL. 60062 Dr. Osipovish  847-498-5300 Director of Client Services-Marketing 65% to local businesses and Chambers of Commerce - 35% Front Desk- transcription, prepare charts, phones, patient contact, patient pickup and return to work.Maintain customer client base/cold call/follow-up/etc. Computer work.

Nov 2002 - Aug 2003

Senior Administrative Asst

A-Three Services

Senior Administrative Assistant, Fulfillment Service

 contact Marge Geist, 847-480-0870

Support Client acquisition–Research client accounts for collection of debt, resulting in collecting up to $30,000 from one client and developing a better relationship for future business.

Billing, process returns. Create/reformat /distribute client reports. Assess requirements of clients, sales persons, customers, co-workers, take action appropriately. Update client activity on spreadsheet-order #, date, tracking, etc. & report to the client. Work closely with warehouse, checking inventory, shipped orders, etc. Resolve billing issues, inventory reports, etc. Oversee daily processing of client activity to insure proper handling

Education

Education
May 1995 - Present

Additional Training - College Classes

CE-ongoing through the years, computer courses, training, develop seminars

Nov 2007 - Jul 2008

License

International Training Institute of Esthetics
Jun 1996 - Jun 1997

Court Reporting School of Richardson

Certifications

Certifications

Independent Agent Security Course

LiveOps Security Team
Aug 2003 - Present

Certificate of Achievement-Skin Esthetics ll

Barbara Salomone
Apr 2008 - Present

Certificate of Achievement-Product Knowledge

Barbara Salomone
May 2008 - Present

Certificate of Achievement Facial Massage Workshop

Barbara Salomone
May 2008 - Present

Certificate of Achievement Recognizing Rosacea

Barbara Salomone
Jun 2003 - Present

Certificate of Achievement Corrective Facial Workshop

Barbara Salomone
Aug 2003 - Aug 2003

Certificate of Achievement-Skin Esthetics 1

Barbara Salomone