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Work experience

Dec 2005Present

Linux Systems Administrator

Responsible for maintaining over 100 Linux servers used for shared web hosting.  These include centralized mail and DNS systems, shared web hosting servers and internal utility servers.  I am also responsible for engineering new solutions and implementing them, including designing and building new servers, upgrading and updating current systems.  I have a wide range of responsibilities and I am required to take care of anything that requires excellent troubleshooting skills, and advanced Linux knowledge.

Feb 2009Present

Customer Service Manager

I am responsible for managing a team of customer service representatives and assisting them with day-to-day issues.  Along with general managerial duties, such as scheduling and disciplinary action, I also interact with customers who require special attention for a variety of reasons.

May 2004Dec 2005

Customer Service Representative

Responsible for answering phone calls and trouble tickets covering a wide variety of web hosting issues.  Types of issues included anything from simple billing questions to more advanced cPanel/Linux help.


Sep 2002Jun 2005

High School Diploma

Shenendehowa High School

I graduated from Shenendehowa High School one year early with an advanced regents diploma.  I had been in various accelerated programs for math, history, english, and technology.