Summary

IT Project Manager with 20+ years of experience.Extensive experience with analyzing business requirements while delivering innovative and cutting-edge IT solutions to world-class organizations, including the International Monetary Fund (IMF), MMI Companies Incorporated, and State & Federal Associates, Incorporated.Synchronized expertise across IT architecture, enterprise solutions, project management, and global programs, with experience serving 5,000 users utilizing 30+ languages.Cultivated vital relationships with Business and IT Leaders, Fortune 500 vendors including Microsoft, Adobe, and Symantec by participating in Technical Assistance Programs (TAP), alpha, and beta testing for new technologies.Strengthened non-profit, private, and public organizations through the seamless transition of business processes into IT systems.

Demonstrated excellent technical insight, and change management with ITIL v2 Foundations certification.

 

Work History

Work History
Mar 2010 - Present

Consultant

PRM Consulting/National Lutheran Home & Village (NLHV)
  • Serving as a Business Analyst between NLHV leaders and the IT team. Facilitating with many of the planned updates, and installations such as SharePoint 2010, while ensuring HIPAA and other compliance guidelines.
  • Integrate while upgrading their business processes, and IT systems to an Enterprise level architecture, which includes upgrading, as well as installing new desktop and server systems, including: Active Directory 2008 R2, SharePoint 2010, to enhance internal communication, collaboration, to prepare for their expected growth, as well as upcoming healthcare changes.
  • Creating the process while developing a standard for Windows 7, and Windows Server 2008 R2 to deploy to all new machines, and Servers utilizing Microsoft System Center Configurations Manager. NLHV is upgrading all current machines from Windows XP to Windows 7, while migrating the user’s data and key settings. At NLHV there was no desktop standard for hardware or software.
  • Setting up and developing a change management process, deploying all patches to NLHV machines and software, (Servers, Windows XP, Vista and Windows 7 with Office 2007 and 2010).
  • Designed and implemented Microsoft’s System Center – Operations Manager (W2K8 64bit, SQL 2008 64bit), and Configuration Manager, (W2K3 R2 32bit, SQL 2005), to monitor, maintain, standardize, secure, and deploy software.  (Upgrading to W2K8 R2 and SQL 2008).
  • Create standard deployable software packages such as: Office, Project, Visio 2007/2010, Sun's Java, Adobe Acrobat, Flash, Shockwave, and Adobe Air.
May 2009 - Jul 2009

Consultant

Ajilon Consulting/Lockheed Martin
  • Developed a procedure for Lockheed Martin, a Fortune 500 company, to streamline the migration of user settings, and software installation strategies for two locations, (Rockville and Herndon) while assisting in the distribution and preparation of new equipment.
  • Worked with Senior Managers from both companies to improve the processes, and accuracy while reducing overall costs.
Apr 1996 - May 2009

Information Systems Officer

http://www.imf.org
  • Spearheaded global Microsoft Office architecture development across 5,000 users
  • Led teams (7-10 staff members), which established strategic technology vision and managed multi-million dollar budgets, identifying critical business requirements and solutions.
  • Designed application integration testing programs for desktop application deployments (10 staff members).
  • Built critical vendor relationships, which included Symantec, Adobe, Checkpoint, and Microsoft.
  • Utilized MS Project and Project Web Server 2003 to manage projects, plus Visio for project documentation.
  • Developed and managed a $1.7M Office 2007 upgrade, integrated proofing tools and programs across 30+ languages for 186 countries, including Paris, Moscow, and Tokyo offices. 
  • Elevated IMF productivity and communications via Microsoft Office Systems 2007 including: SharePoint, Office Communications Server, Exchange, and Office.
  • Transformed global IT systems across 70+ locations, directing Microsoft, Adobe, and Symantec application integration with overall technology upgrades.
  • Collaborated with Microsoft to streamline internal worldwide communication by means of coordination for the IMF's partnerships with World Bank, plus the Organization for Economic Co-operation and Development (OECD).
  • Fostered key IT and business executive relations, delivering dynamic presentations, and regular status updates (such as how SharePoint integrates with applications at the IMF).  One of these meetings lead to requesting Microsoft to create what is now SharePoint Workspaces to assist IMF mission teams in the field collaborate on country data.
  • South Korea had a severe liquidity crisis in late 1997, forcing the country to appeal for a record $58 billion, IMF-led bailout package. In November 1997, the IMF and the World Bank were investigating the need to give this major loan to South Korea to stabilize their country. The IMF and World Bank staff had no way to get information on Korea’s economic situation back to the headquarters other than having hotel staff fax the classified documents to DC. There was an urgent need for confidentiality. A fellow coworker and I were brought in to determine the best solution to this problem. The solution involved scanning these documents into a PDF format, encrypting this data using PGP. Next, emailing these encrypted PDF’s to IMF management. This procedure was implemented, which facilitated the process, and kept this classified information secure, until negotiations were completed.
  • The IMF has staff from over 70 Nations, with 185 Nations as members. Therefore, there is a need for communicating in numerous languages, other than the official language, English. Because of this need, it is necessary to have all Microsoft Proofing Tools available on all machines at the IMF. In 2005, Microsoft announced at the Office 2007 TAP conference, that Proofing Tools would no longer be made available as a stand-alone package. I persuaded Microsoft to bring back Office Proofing Tools, (as a stand-alone package), into their enterprise product line. 
  • IT leader, serving as key member of teams instituting IMF collaboration strategy, and positioning the IMF as a technology innovator, as part of numerous beta programs.
  • Earned Microsoft Office 2007 TAP (Technical Assistance Program) Award for development contributions; leader of 2010 alpha, and beta testing team.
  • Requested and later tested a feature, which would access and leverage SharePoint's index server to create a single place to search for all Enterprise documents.  This developed into what now is Federated Search utilizing SharePoint’s indexer as part of the Windows 7 search.
  • Streamlined IMF processes for increased communication with World Bank, Organization for Economic Co-operation, Development (OECD), and central banks.
  • Participated in beta integration testing for Microsoft Office 2000, XP, 2003, Desktop Search, Vista, and Windows 7.
  • Worked with business leaders, Adobe, Microsoft and IT staff to develop and enhance the International standards for distributing official documents, and strengthened system security through regular system upgrades, including Office 97/2000/XP/2003/2007, Adobe Acrobat Versions 3 - 9.
Oct 1994 - Apr 1996

Systems Support Analyst

MMI Companies, Inc.
  • Was brought into MMI Companies to manage, migrate, upgrade, and integrate McManis Associates, a Health Care consulting firm, (with five offices across the US) into MMI business and IT standards. To accomplish this, installed a Novell 3.12 Server, and connected the server via Token Ring to all users’ machines.
  • Upgraded, and converted the DOS applications to MMl's Windows 3.11 corporate standard.
  • In addition, upgraded the following: Quattro Pro to Excel, Word Perfect to Microsoft Word and Harvard Graphics to PowerPoint.
  • In order to save on travel costs to MMI, and other clients in many cities; negotiated, implemented, and trained staff on using the VTEL video conferencing system.
  • Incorporated, and managed remote access for users, using PC Anywhere remote access server.
1989 - 1996

Sales Associate

Egghead Software
  • Sales of MAC and PC software and peripherals.
  • Demo's on the MAC and PC.
  • Troubleshooter on phone inquires for hardware, software, installation problems, and purchase recommendations.
  • Opening and closing the store.
  • Ordering, shipping and receiving of product.
  • Completing daily paper work including bank deposits.
  • Solving customer complaints, suggestions, and price adjustments.
  • Training of staff and new management.
Jul 1988 - Oct 1994

Systems Integrator

State & Federal Associates, Inc.
  • Brought technology into the company. At the start (1988), S&FA had 20 users and 5 computers for the entire company. Set up and managed the expansion of 150 users utilizing DOS PC's running WordStar connected to three Novell 3.11 networks.
  • Negotiated, acquired, and managed a Rolm 9751 PBX for S&FA for a newly started, reimbursement hotline, which included: Automatic Call Distribution (ACD) for 35 custom 800 numbers for numerous clients. These 800 numbers were used for reimbursement questions for several different medicines, and medical devices from major pharmaceutical companies. This reduced the need for additional client staff, and equipment while preserving the client’s unique service.
  • Interpreted, analyzed database, in addition to phone data to prepare figures and charts for use in monthly client reports, and then billing for services.
1986 - 1988

Legislative Assistant

American Legislative Exchange Council
  • System's Administrator for System 36, including 5250 emulation with IBM PS2's.
  • Troubleshot and trained staff on software and hardware.
  • Ran all online searches for NEXIS, Newsnet, and Statenet.
  • Maintained and backed up membership database on IBM System 36.
  • Main point of contact for issues of Privatization.
  • Assisted with setup and creation of Midwest Economic Summit.

Education

Education

Skills

Skills

Vendor Relations

Business Analyst

Project Management

Adobe Acrobat

Microsoft Windows 7

VMware

Systems Integration

Microsoft Systems Center Configurations Manager

Microsoft SharePoint

Microsoft Office

Windows XP

Certifications

Certifications

ITIL 2 - Achieving Foundation Certification

Pearson VUE