I am a very passionate and self driven individual, with a proven leadership track record. I enjoy development, maintenance and improvement of operating hotel / resort processes. I am highly skilled in managing the efforts and activities of teams as well as being a great team and consensus builder.
My experience with companies such as Walt Disney World and Orange Lake Resorts has ensured an outstanding customer service etiquette and creativity in service delivery. I operate with a bias towards customer service fulfillment.
Previously Operations Director with Orange Lake Resorts and Country Club in Orlando, Florida, USA. With 2,494 Timeshare Villas and sitting on a sprawling 1200 acres of land, Orange Lake is the World's largest single site timeshare resort in the world. I was with Orange Lake Resort and Country Club for 9 years and held positions ranging from Customer Service, Resort Duty Manager, Front Office Manager, Director of Front Operations, Director of Resort Operations- with responsibility over back of the house operations (Housekeeping, Support Services and Laundry divisions)
I have a consolidated senior management experience in all divisions of resort / hotel management. My work experience which spans the globe from Africa to the the USA is a great asset as I have a great deal of understanding both the local and international traveller. I am a ready addition to any organization whether starting or established.
Responsible for the cleaning and maintenance of a section of the resort. Part of my responsibilities included inventory management, payroll control and employee challenges.
Inspection of Resort Villas to ensure quality accommodations. I ensure ongoing training for the housekeeping team.
Responsible for management of the resort operations team as the overal face of management. All guest complaints and mantaining management presence in the absence of department heads.
As duty manager, I was reponsible for property inspections to ensure upkeep of the property. Manatained the MOD Report as a communication between the customer service team and the executive team.
As Front Office Manager, I was responsible for the day to day management of the front office operations.
As Director of Front Services, I was responsible for the arrival experience for all owners and guests at Orange Lake Resort. Key to my role was:
Orange Lake Resort Orlando is the world's largest single site Timeshare Resort located in Orlando Florida. Recently the resort has made aquisitions in Ascurtny - Vermont, Marcus Grand Resort - Lake Geneva, Wisconsin and Orange Lake Panama City in Panama, Florida. The Orlando Resort sits on a 1,200 acres adjusent to Walt Disney World and boosts of 2,498 villas. A strategic Marketing Alliance was entered into with the Intercontinetal Hotel Group. This saw the transformation of Orange Lake's Global Access to Holiday Inn Vacation Club, (HIVC).
As Director of Resort Cleaning Services, I had responsibility over three back of the house departments namely: Resort Laundry Services, Resort Housekeeping Services and Resort Custodial Services. I reported to the Senior Director of Resort Cleaning Services. A few months before leaving Orang Lake, my role had shifted to exclusively focus on the Laundry Department. Key to my role was the following:
Responsible for co-ordinating ride operations in the Africa section of Disney;s Animal Kingdom.
My repsonsibilities included but were not limited to the following: