I am a very passionate and self driven individual, with a proven leadership track record. I enjoy development, maintenance and improvement of operating hotel / resort processes. I am highly skilled in managing the efforts and activities of teams as well as being a great team and consensus builder.
My experience with companies such as Walt Disney World and Orange Lake Resorts has ensured an outstanding customer service etiquette and creativity in service delivery. I operate with a bias towards customer service fulfillment.
Previously Operations Director with Orange Lake Resorts and Country Club in Orlando, Florida, USA. With 2,494 Timeshare Villas and sitting on a sprawling 1200 acres of land, Orange Lake is the World's largest single site timeshare resort in the world. I was with Orange Lake Resort and Country Club for 9 years and held positions ranging from Customer Service, Resort Duty Manager, Front Office Manager, Director of Front Operations, Director of Resort Operations- with responsibility over back of the house operations (Housekeeping, Support Services and Laundry divisions)
I have a consolidated senior management experience in all divisions of resort / hotel management. My work experience which spans the globe from Africa to the the USA is a great asset as I have a great deal of understanding both the local and international traveller. I am a ready addition to any organization whether starting or established.