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Work experience

Nov 2005Jan 2012

Secretary II

Henry Ford Health System
  • Secretary II, Department of Neurosurgery provided administrative support to the Residency Program Director and Chairman of the department.
  • Maintained physicians' administrative calendars and scheduled patient's appointments
  • General clerical duties included, but not limited to, transcription, bookkeeping of physician personal development account, research and document creation and modification
  • Event planning included coordinating the annual resident graduation dinner
  • Voluntary roles: Wellness Ambassador (3 years), Service Recovery & Service Excellence Champion (5 years), American Heart Association Team Captain (4 years)
  • Accomplishments: Department patient satisfaction scores in 99th percentile; Recognized & awarded by Health System for patient satisfaction.
Jul 2006Jan 2012

Sales Associate

Crate and Barrel
  • Actively engaged and assisted customers with merchandise selections and processed all customer orders in housewares and furniture
  • Maintained awareness of all product information, current advertising, promotions and catalogues, and the status of merchandise
  • Assisted in preparing the store and stockroom for inventory
  • Assisted with the seasonal floor plan changes and maintain store displays
  • Accomplishments: Ranked in 90th percentile for phone number capture;bridal registry expert; authorized signature for returns; Employee of the Quarter
Jan 2011Jun 2011

Freelance Writer

Demand Media Studios
  • Freelance Writer for
  • Wrote articles on various topics: education, cultural diversity, organizational change, customer service training, etc.
  • Articles published to the Web



  • Resourceful communications professional with executive-level presentation and writing skills
  • Public relations internship experience in the fitness industry
  • Content creation expertise in writing blog posts, articles, newsletters and material for social media channels
  • Experience in event planning and managing a $10K + budget
  • Leader in customer relations, service recovery and nurturing relationships
  • Exemplary work ethic demonstrated by working two jobs, attending school full-time and completing an internship while maintaining a 4.0 GPA

PR Portfolio


MCENTIRE PILATES, Rochester Hills, MI; Jan. 2011 – July 2011

McEntire Pilates is a Pilates studio that provides for the fitness and rehabilitative needs of diverse individuals. In addition, it educates trainers and establishes educational centers around the country.

  • As a Public Relations intern created and established PR strategy to gain local awareness.
  • Developed PR plan including editorial calendar for weekly news releases, articles and social media updates.
  • Published articles in local media increasing brand awareness.
  • Interviewed clients for stories and compilation of buyer personas to formulate communication strategy.

Volunteer Activities

  • Gift of Life MOTTEP (Minority Organ Tissue Transplant Education Program)
  • Four-year American Heart Association Heart Walk Team Captain for department responsible for recruiting walkers and fundraising
  • Media Resource Associate atNorthridge Church


Strong written and verbal communication skills
Customer service and diversity training
Life-Size Video Conferencing
Adobe InDesign
Associated Press Style Writing
Microsoft Office applications

Letter of Recommendation