Priyanka Verma

  • New Delhi Delhi
Priyanka Verma

Skills

Skills

Project Management

Able to plan, organize and schedule work flow to meet project deadlines Highly process-oriented, and at the same time, adequately flexible to meet expectations Adept at Vendor management and team handling with substantial experience in both areas Proficient in client-interfacing roles

Training and Instructional Design

    Able to design, develop, implement & evaluate training plans, curricula, content & methodology Experienced and knowledgeable in both Training and Instructional Design    

Work History

Work History
Dec 2008 - Present

Project Manager - Products

Liqvid eLearning Services Pvt.Ltd.

  • Design curriculum on the basis of Training Needs Analysis
  • Apply Instructional Design methodologies to design pedagogical strategies for the designed curriculum
  • Visualize prototypes on the basis of proposed pedagogical framework
  • Manage content creation and production of Blended Learning solutions in alignment with approved design strategies and client requirements
  • Interact with multiple stakeholders to ensure seamless execution of critical Intervention
    • Requirement seeking/ approval sessions with clients,
    • Client reviews, SME queries/reviews, and delegation of tasks to internal & vendor team,
    • Review of deliverables from internal & vendor team, 
    • Queries/approval sessions with SME, 
    • Tracking of project cost, quality, and timelines, 
    • Daily project management activities
Nov 2006 - Aug 2008

Sr. Lead – Voice Training

Satyam BPO

  • Handled the vendor training vertical, in addition to a team of 12 in-house voice trainers
  • Conducted training evaluation and created monthly efficiency and effectiveness dashboards
  • Conducted TNI and created training curricula for voice and grammar training
  • Evaluated the effectiveness, efficiency and appeal of the instructional system
Jan 2005 - Oct 2006

Communication Coach

Convergys India Services

  • Worked as a Back-up Trainer for the Communication and Culture Training vertical
  • Provided nesting/floor support and ensured adherence to classroom agenda/timelines and corresponding content flow
  • Identified student deficiencies, formulating course improvements, and implemented revisions with the course development team
  • Assisted  in training and orientation of new coaches
Jan 2004 - Jan 2005

Team Member

HCL Technologies BPO Services

  • Was joint resource for Operations, Quality and Training teams.
  • Was responsible for ensuring that C-Sat scores remained above the required level through training sessions.
  • Initiated and led the “Customer Awareness” Programme.
Aug 2002 - Aug 2004

Team Member

Daksh e-Services

  • Provided tech support to customers in the US.
  • Was recognized for being the top performer on the floor for a consecutive seven months.

Education

Education
Jul 1999 - Aug 2002

BA (Hons.) English

University of Delhi

Objective

To obtain a position that will allow me to develop creative learning solutions (eLearning, self-paced learning, blended learning, collaborative learning).