Over 10 years in management. Successfully developed and promoted over 20 employees. Career Development Mentor, Diversity Leader, and Business Resource Group Organizer
Responsible for managing a team of between 12-17 Member Service Representatives both remotely and in a contact center environment through the implementation of policies and procedures, execution of department and Credit Union initiatives, and overall operational reliability.
Branch Manager. Manage sales and service levels of branch at multiple locations. Develop, Coach, and Advanced 10+ employees to various areas of Retail Banking. Succesfully grew P&L through outbound calling efforts and outstanding customer service levels. Build long term consumer and business relationships to ensure branch growth.
Shows how to discuss and resolve difficult interactions in the workplace—whether they’re with employees, peers, bosses, or even customers and suppliers. Includes tools and techniques to help you: decide which situations are worth resolving, find the source of the difficulty, productively discuss the emotions that difficult interactions can raise, and overcome barriers to action. Also, develop a straightforward approach to managing your career or helping others manage theirs.
Jan 2015 - Present Multi-Cultural Women Committee Co-Chair
JPMorgan Chase & Co. Business Resource Group - Women's Interactive Network
Help company meet diversity objectives by bringing awareness to issues facing women in the workplace. Create, Market, and Budget events in key geographical areas, establish new WIN resource groups globally, and develop topics of discussion for over 15,000 members