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Over 10 years in management.  Successfully developed and promoted over 20 employees.  Career Development Mentor, Diversity Leader, and Business Resource Group Organizer


Prioritizing and executing initiatives around sales, controls,  diversity and employee experience at a multiple mid-size Chase retail branches.
Demonstrating Leadership
Driving results through taking initiative and acting as a role model in such areas as fostering diversity and open communication; demonstrating strategic, people, personal, and partnership leadership behaviors
Coaching/Mentoring Others
Constructively and appropriately delivering feedback to others in the context of their performance management and career development and helping them see how they can improve; respecting and encouraging individual differences and work styles while supporting diversity
Providing Customer Service
Anticipate the needs of customers/clients and working to consistently meet those needs; providing and ensuring client satisfaction on an ongoing basis.
Breaking down quantitative and qualitative customer information and viewing it from various perspectives, in order to determine how to proceed with a situation.

Work History


Member Service Supervisor

University Federal Credit Union

Responsible for managing a team of between 12-17 Member Service Representatives both remotely and in a contact center environment through the implementation of policies and procedures, execution of department and Credit Union initiatives, and overall operational reliability.


Branch Manager

JPMorgan Chase Bank & Co

Branch Manager. Manage sales and service levels of branch at multiple locations. Develop, Coach, and Advanced 10+ employees to various areas of Retail Banking. Succesfully grew P&L through outbound calling efforts and outstanding customer service levels. Build long term consumer and business relationships to ensure branch growth.


Assistant Branch Manager

JPMorgan Chase Bank & Co
Assistant Branch Manager. Manage large commercial volume branches. Responsible for effective staff salary administration and rewards. Ensure compliance with audit and operational regulations and guidelines. Creates, trains and coaches a successful service and referral team Certifications Difficult Interactions and Career Development


Sep 2014Dec 2014

Difficult Interactions and Career Development

Harvard Manager Mentor

Shows how to discuss and resolve difficult interactions in the workplace—whether they’re with employees, peers, bosses, or even customers and suppliers. Includes tools and techniques to help you: decide which situations are worth resolving, find the source of the difficulty, productively discuss the emotions that difficult interactions can raise, and overcome barriers to action.  Also, develop a straightforward approach to managing your career or helping others manage theirs.


Jan 2015 - Present                Multi-Cultural Women Committee Co-Chair

                                                      JPMorgan Chase & Co. Business Resource Group - Women's Interactive Network

Help company meet diversity objectives by bringing awareness to issues facing women in the workplace.  Create, Market, and Budget events in key geographical areas, establish new WIN resource groups globally, and develop topics of discussion for over 15,000 members