Summary

HR, Admin & Customer Service  roles with some great companies have helped me acquire the skills I posses in all aspects. I look forward to an opportunity where I can utilize these skills and polish them by learning further more.

Work History

Work History
Apr 2015 - Present

Office Administrator

Innovate Advertising, Dubai, UAE

Job Responsibilities:

  • Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
  • Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
  • Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.
  • Managing the daily administrative tasks HR & office administration duties as and when required.
Aug 2013 - Mar 2015

Senior Consultant

Houseoftours.com, Cochin, India

Job Responsibilities:

  • HR: Recruitment, Joining formalities, Payroll etc. for offices in UAE & India
  • Communicating with Clients and keeping a healthy & rewarding relationship by addressing their concerns
  • Taking care of Social Media promotions through Facebook, Deal sites etc and its designing
  • Interacting with accounts team at clients' office to get the delayed payments released on time
  • Database Management, Filing, Documentations etc
Nov 2011 - Aug 2013

Senior Consultant-Service Delivery Operations

Sutherland Global Services, Cochin, India

Job Responsibilities:

  • Customer Management: Following the policies designed to ensure the Customer Satisfaction
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Handling customer queries from across the world and maintaining customer records by updating account information Recommending potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
Mar 2009 - May 2010

Production Coordinator

Cbay Systems Pvt Ltd, Bangalore

Job Responsibilities:

Coordinating the daily operation of the department in terms of Administration and HR

Assisting the Team Manager in overseeing and ensuring events and functions are organized and carried out accordingly Screening and conducting tests for new entrants

Preparing Monthly Attendance sheet, Overtime reports of staff for the accounts department for the payroll purpose

Generating Monthly leave/Attendance report, in order to help the Payroll team

Organizing transport for staff whenever necessary 

Administrative works as and when required

Education

Education
2012

B.B.A

Madurai kamraj university

Skills

Skills

Human Resources

HR operations from Recruiting, Induction, Payroll, Employee Welfare etc

office administration

Customer service

Client relations

working knowledge

COMPUTER PROFICIENCY

Working knowledge of different Windows versions

MS Suit, Photoshop, Tally, COD, Database software etc.

Personal details

Address: #107, Behind Dnata Office, Deira, Dubai

Passport No: K6451774  (Issued in Calicut, Valid till 2023)