Juan Carlos Paniagua

Work History

Work History
Aug 2006 - Present

Network Consultant / IT Administrator

PC & Network Services, Inc.

Installed and managed Win SBS 2003 and Win 2000 servers.Configured intranet and email through client's web site. Repair and update PCs and Laptops.Installed and managed network printers.  Trained clients' staff.  Provided technical support. (phone, email and chat)

Assisted clients with web hosting and web sites.

Troubleshoot technical issues with web sites.

Jan 2003 - Aug 2006

District Technical Specialist

Oce North America

Oversaw staff of eleven service technicians.Screened and made preliminary technical assessment of equipment malfunctions.Implemented comprehensive documentation on the installation and repair of each system.Coordinated and trained sales and service personnel on the installation, operation, and repair of new and used digital multifunction systems and analog equipment.Installed MFP digital systems on a variety of network configurations.Trained customers and sales representatives on the operation, and multifunction of analog and digital devices. (Copier, fax and multi function printer)Worked collaboratively with Tech Support in the development, and taught of training courses.

Dec 1999 - Jan 2003

District Technical Specialist

Imagistics International, Inc.

Oversaw staff of eleven service technicians.Screened and made preliminary technical assessment of equipment malfunctions.Implemented comprehensive documentation on the installation and repair of each system.Coordinated and trained sales and service personnel on the installation, operation, and repair of new and used digital multifunction systems and analog equipment.Installed MFP digital systems on a variety of network configurations.Trained customers and sales representatives on the operation, and multifunction of analog and digital devices. (Copier, fax and multi function printer)Worked collaboratively with Tech Support in the development, and taught of training courses.

May 1988 - Dec 1999

Customer Service Engineer

Pitney Bowes, Inc.

Repair copiers, fax and mailing machines.Assisted co-workers (sales/service) with issues and problems on installation and operation of new and used equipment.

Trained customers on the operation and multifunctions of the equipment.

Education

Education
Nov 1997

Associate of Applied Science

ITT Technical Institute
Oct 1988

GED

Reading High School

Portfolio

Certifications

Certifications
Dec 2004 - Present

Network+ Certified

CompTIA