Preethi G

Work History

Work History
Oct 2006 - Present

Acting Team Leader

Cambridge Solutions Ltd.
  • Client interaction at frequent intervals for the better service efficiency.
  • To maintain 100% accuracy in all the process with high productivity and achieving TAT.
  • Managing the workflow and assigning the work flow for the entire team and was responsible in getting the queue cleared on time before the pay run
  • Solely developed the Training Material, Staffing Model, Training Delivery and Quality Checklists to meet & exceed the client expectations.
  • Coordinate the Team in Quality, Production & Subject awareness.
  • Client interaction at frequent intervals for the better service efficiency.
  • Preparing Monthly Team performance appraisals, Quality Reports, Production Charts
Oct 2006 - Present

Team Supervisor

Cambridge Solutions Ltd.
  • Handled a 12 member team.
  • Client interaction at frequent intervals for the better service efficiency.
  • To maintain 100% accuracy in all the process with high productivity and achieving TAT.
  • Managing the workflow and assigning the work flow for the entire team and was responsible in getting the queue cleared on time before the pay run
  • Solely developed the Training Material, Staffing Model, Training Delivery and Quality Checklists to meet & exceed the client expectations.
  • Coordinate the Team in Quality, Production & Subject awareness.
  • Preparing Monthly Team performance appraisals, Quality Reports, Production Charts
  • Was awarded Ontrac certificate for of the TL certification programs.
  • Successfully completed Next Step methodology training and secured the highest(98%) in the organisation.
  • Training & Mentoring new trainees
Nov 2005 - Oct 2006

Customer Service Executive

HSBC
  • US Insurance process.
  • Involved handling banking related queries
Jun 2004 - Oct 2005

CSR

ICICI One Source
  • Knowledge of US Health care Industry practices
  • US Insurance process.
  • Customer service & Rapport building.

Education

Education
Jul 2000 - Jul 2005

B.E.

AMC Engineering College
  • Passed 8th semester with first class distinction.
  • Final Year Project work in GPRS.
  • Programming Languages: C/C++,8085,8086,8051
  • Hardware Language: VHDL
  • Platform: Windows 98/2000/XP, Microprocessors, Microcontollers
Jun 1997 - Jun 1999

II PUC

Vijaya Junior College