PratiEsh Soman

  • Bangalore Karnataka
  • 8123004567
  • pratish.soman@hotmail.com
PratiEsh Soman

Order management specialist having 2 Years experience with Thomson Reuters, Bangalore

Skills

Skills

Communication

Microsoft office

Work Flow tools

CRM

Computer Proficiency

Time Management

Photography

Quality Management

Career Objective

Work History

Work History
Mar 2013 - Present

Order Management Specialist

Thomson Reuters

Roles and Responsibilities

  • To effectively provide competent customer support to ALL Thomson Reuters products through ensuring that entitlements, login, and product set up are accurately executed, timely delivered, & compliant with all Thomson Reuters guidelines
  • To consistently enhance customer experience through the highest service delivery of accuracy by meeting 98% average quality & timeliness to agreed average turn around time, reducing resolution time & adhering to product/process SLA To communicate, interact, & collaborate with functions (Sales Order Specialist, Order Management Specialist, ASR, Sales, segments, cross functional teams, regional partners) via written & verbal means as well as in person wherever applicable, to expedite the resolution of requests &/or escalations.
  • To consistently meet average productivity transaction targets on a daily basis. To competently handle both simple and complex requests, products, systems and accounts with advanced knowledge of process and systems.
  • To display strong process and system knowledge to independently resolve difficult requests and escalations.
  • Analyze data and reports related to transactions. Troubleshoot and resolve queries and issues.
  • Display proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes

Education

Education
2010 - 2012

Master of Business Administration (MBA)

Manonmaniam Sundaranar University
MBA
2007 - 2010

Bachelor of Business Administration (BBA)

Madurai Kamaraj University

BBA

2004 - 2006

Higher secondary certificate

Zinc Smelter School 

12 th CBSE board

2002 - 2004

Senior secondary certificate

Delhi Public School 

10th CBSE Board

Language Know

  • ENGLISH
  • HINDI
  • MALAYALAM
  • ORIYA
  • TAMIL