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PratiEsh Soman

Order management specialist having 2 Years experience with Thomson Reuters, Bangalore

Skills

Communication
Microsoft office
Work Flow tools
CRM
Computer Proficiency
Time Management
Photography
Quality Management

Career Objective

To pursue a dynamic and challenging career with an organization of repute which gives       value addition to the organization as well as offers opportunity to enhance professional skills.

Work experience

Mar 2013Present

Order Management Specialist

Thomson Reuters

Roles and Responsibilities

  • To effectively provide competent customer support to ALL Thomson Reuters products through ensuring that entitlements, login, and product set up are accurately executed, timely delivered, & compliant with all Thomson Reuters guidelines
  • To consistently enhance customer experience through the highest service delivery of accuracy by meeting 98% average quality & timeliness to agreed average turn around time, reducing resolution time & adhering to product/process SLA To communicate, interact, & collaborate with functions (Sales Order Specialist, Order Management Specialist, ASR, Sales, segments, cross functional teams, regional partners) via written & verbal means as well as in person wherever applicable, to expedite the resolution of requests &/or escalations.
  • To consistently meet average productivity transaction targets on a daily basis. To competently handle both simple and complex requests, products, systems and accounts with advanced knowledge of process and systems.
  • To display strong process and system knowledge to independently resolve difficult requests and escalations.
  • Analyze data and reports related to transactions. Troubleshoot and resolve queries and issues.
  • Display proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes

Education

20102012

Master of Business Administration (MBA)

Manonmaniam Sundaranar University
MBA
20072010

Bachelor of Business Administration (BBA)

Madurai Kamaraj University

BBA

20042006

Higher secondary certificate

Zinc Smelter School 

12 th CBSE board

20022004

Senior secondary certificate

Delhi Public School 

10th CBSE Board

Language Know

  • ENGLISH
  • HINDI
  • MALAYALAM
  • ORIYA
  • TAMIL