Customer Success Specialist
HandyTrain - Goa
- Help drive adoption and retention by on-boarding users and maintaining top accounts with key stakeholders.
- Generated analytical utilisation reports to influence renewal business and drive user adoption.
- Creation and analysis of different venture metrics like MIS Report, Investor Report, Operational Metric and Sales and Finance Report.
- Ensured positive customer experience by proactively managing and growing customer relationships
- Provided timely resolution of product and accounting related customer support issues
- Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction
- Coordinating with the sales, technology and product team to achieve smooth operations and customer retention while still training new hires.
- Assisted clients in achieving optimal ROI by providing strategic guidance and expertise.
- Created and updated the account health cards and dashboards for the account insights.
- Strategising and implementation of the user communication by automating them with the help of different product features and tools.
- Researched and implemented some handy tools to optimise daily operations.
- Performed research about the product features and competitor analysis related to industry and business.
- Initiated Digital Marketing for B2B corporate Training Product.
Key Learning area:- Client Management, Business Analysis, Resource management, Planning, Market research, Marketing and Communication.