Prateek Maheshwari

Prateek Maheshwari

Lead Consultant at Infosys


Information technology professional with 12 years of experience in Telecom domain, having expertise in business and operations transformation using Big Data and analytics.

Have worked in all facets of software delivery lifecycle including: Program & project management, pre-sales support, system analysis, software design and quality assurance, business process reengineering, product support and rollout.

Led and managed distributed cross-functional teams across geographies, owning accountability from design to implementation.

Experienced in technical solution development for large RFP/RFI responses across OSS and BSS domains, have led and contributed to multiple large deals

Work experience

Work experience

Lead Consultant

Jan 2012 - Present

Subject matter expert for process and operations analytics at Openreach (BT Group company)

  • Led the analytics pilot in Openreach service delivery organisation
  • Utilized multiple analytical capabilities like business intelligence, predictive analytics, productivity and performance management to enable process and operations optimization
  • Guided team of data harvesters, technology architects and process analysts on the functional aspects of business
  • Provided thought leadership in identification of right tools and platforms for the project
  • Designed a de-normalised data model for the business capable of deriving patterns and insights on various customer journeys using Big Data
  • Provided design and functional steer to the technical team to deliver a text mining capability using open source software for analysis of unstructured data generated by operations team
  • Translated business pain areas into detailed problem statements and implementation plan, deriving data and insights for solving the business problems
  • Engaged with business improvement and transformation teams in problem definition and quantification using analytical data models
  • Verified data model and defined the approach for automated data validation
  • This project has led to adoption of insights driven approach towards business transformation and improvements in Openreach leadership

Program manager for BT Business CIO

  • Working as part of CIO team, responsible for development of IT systems transformation strategy and multi year implementation roadmap for BT Business unit
  • Accountable for delivery of transformation business cases for BT Business
  • Led and orchestrated engagement between business stakeholders from operations, finance, legal and commercial team, IT delivery for prioritisation, costing and benefits calculation for various requirements
  • Conducted roadmap and program plan validation with operations, finance and IT stakeholders

Functional analyst for predictive network maintenance at Openreach

  • Worked as functional consultant and analyst in Service Assurance domain for predictive maintenance and harnessing the xDSL service layer data
  • Responsible for analysis and creation of data model for the ADSL service layer data and electrical line signatures to predict network faults
  • Led the definition of ADSL broadband performance standards, which are currently being implemented for broadband fault qualification in Openreach
  • Worked as lead analyst for assessment of VDSL network data for the purpose of identifying false positives in the fault reports

Business analyst for Customer experience transformation at Openreach

  • Worked as business analyst for a major customer experience transformation program at Openreach
  • Responsible for engagement with communication provider customers of Openreach for the problem assessment and solution communications
  • Created detailed requirements based on the assessment for IT delivery teams and helped in solution and process design during implementation of these requirements

Business analyst for back office transformation using Infosys AssistEdge platform

  • Worked as business analyst for transformation programs involving back office operations of multiple lines of businesses at British Telecom
  • Responsible for identification and qualification of improvement opportunities in the operations through automation and use of Infosys platform

Technical solution development and pre-sales support for large deals in Europe and Americas

  • Worked as solution lead for multiple large RFP and RFI responses received by Infosys in Telecom and Media unit
  • Responsible for the RFP/RFI assessment, solution development, estimations; collaborating with multiple business units within organisation
  • Enabled sales team with the final RFP/RFI responses and presenting the solution to customers during evaluation process
  • Worked on identification, development and presentation of multiple proactive pitches to customers in both Telecom and Media domains

Pre-sales Consultant

Tech Mahindra
Aug 2011 - Jan 2012
  • Worked on initial set up, design and reporting structure of the first formal pre-sales organisation in Tech Mahindra UK
  • Conceptualised and initiated proactive opportunity identification for one of the largest accounts of Tech Mahindra in Europe
  • Led pre-sales team for two market facing units of this account
  • Conducted focused account mining exercise which lead to a strong pipeline of proactive opportunities and a significant revenue boost to the account
  • Drove revenue forecasting exercise from pre-sales perspective
  • Worked on multiple CxO and MD level customer engagements, presenting proactive proposals

Delivery Manager

Tech Mahindra
Feb 2009 - Jul 2011
  • Worked as onshore delivery lead for Tech Mahindra for a group of projects at British Telecom with a team size of 70+ members responsible for client engagement, escalation management, work stack planning, internal and external stakeholder management
  • Ensured full resource utilisation for meeting revenue targets of the projects
  • Controlled project finances by creating cost model for Tech Mahindra in line with customer’s costing model
  • Drove requirement prioritisation in line with customer’s business priorities
  • Participated and represented projects in release and delivery planning forums of customer
  • Drove implementation of industry best practices like Continuous Integration Testing, agile delivery methodology within the delivery organisation
  • Worked as technical delivery lead for a large software and hardware upgrade project, coordinating and managing multiple vendor teams

Project Manager

Braintree Advisory and Consulting
Mar 2008 - Feb 2009
  • Worked on ERP product enhancement covering requirement / business process analysis for the development of new modules tailored for Indian clients
  • Led set up of engineering team for India ODC with key responsibilities in product management and reengineering
  • Owned definition and implementation of software engineering and quality assurance processes and as per industry best practices for the offshore team
  • Involved in creating bids plans and proposals for various contracts
  • Conducted setup and administration of company collaboration and project management tools (Confluence and JIRA)

QA Lead

Tech Mahindra
Jan 2004 - Feb 2008
  • Worked as QA Lead for a telecom programme, leading team of 10 members
  • Owned test strategy, test plans, defect reports, test summary reports, execution of system regression testing
  • Worked on test automation and building test packs for daily sanity testing and continuous integration testingMentored and trained new members in the team on domain and testing areas
  • Experience in test effort estimation techniques
  • Responsible for defect management and closure



Master of Science

Birla Institute of Technology and Science
2004 - 2008

Specialisation in software engineering and IT systems design

Bachelor of Information Technology

Manipal University
2000 - 2003



TMForum Career Certified Business Development Manager

2014 - Present

Certified in : 

Application Framework (TAM) Foundation Level

Business Process Framework (eTOM) Foundation Level

Frameworx Foundation Level

Information Framework (SID) Foundation Level


I enjoy photography and music