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A highly motivated and analytically strong professional with a keen sense of team work to achieve desired business objectives. Absolute understanding of identifying and establishing scope and parameters of business projects in the banking and finance domain.

Work experience

Nov 2015Present


Acidaes Solutions Pvt Ltd (CRMnext)
  • Leadership role to guide the team to ensure successful implementations.
  • Re engineer existing IT business processes for streamlining.
  • Create project plans, requirement documents, proposal document, estimate scope of work, efforts involved and calculate the commercial aspects of the projects.
  • Design functional & technical solutions for CRM based implementations considering clients future CRM landscape and requirements.
Apr 2013Oct 2015

Business Analyst

Tata Consultancy Services
  • Act as a functional lead and manage a project's complete development life cycle.
  • Gather customer requirements as per their business needs while bridging the gap between business and IT.
  • Heading the production support team for suite of Banking applications.
Dec 2012Mar 2013

Assistant System Engineer

Tata Consultancy Services
  • System integration testing of various financial systems to be delivered to the client to make sure seam less communication across multiple systems running on different platforms.



Bachelor of Engineering


Electronics and Telecommunication engineering with 70.53%


Higher secondary school certificate

Birla College of Arts, Science and Commerce

Science with Mathematics, Physics and Chemistry as major subjects with a score of 68%


Secondary school certificate

Manjunath Vidyalaya

Cleared the SSC board exams with 87.87 %




  • Customer Relationship Management

CRM application helps organisations manage and analyse customer related data throughout the customer life cycle. The goal is to improve business relationships with the customer, assist the customer and customer retention.

Completed multiple end to end implementation and delivery of medium to large scale projects for the client which covered the following modules:

  • Marketing, Sales & Service Management
  • Inventory and Procurement Management
  • Customer Instructions
  • Customer Profiling
  • Branch Waiver Approval Management
  • Comprehensive Reporting Analytics
  • Integration between CRMnext & 3rd party systems
  • CRMnext-Mobility



  • Enterprise web portals (EWP)

Primary functionality of EWP is to give the Supply chain customers of the client access to their sanctioned limits, Disbursal requests/approvals against the approved limits, check the progress of the disbursal requests and provide reports on their respective accounts. EWP is interfaced with legacy systems like SAP through RFCs/PI.

Tightly couples with legacy systems like SAP, TCS BaNCS, Leasewave etc retail and commercial finance customers can see their account details ranging from demographic details to positions and transactions etc

Role: Business/Functional Analyst and Team Lead

  • Customer Data Integration: 

Customer data integration(CDI) is data repository of customer demographics and positions flowing in from across multiple source systems employed by TCFSL. It is used for multiple downstream applications and for SAP business objects reporting.

Role: Business/Functional Analyst and Team Lead

  • Purchase Order Automation portal:

PO portal gives access to Leasing customers to raise purchase orders against the sanctioned limit in Leasewave application. The requests are channeled to internal operations team for further processing.

Role: Business/Functional Analyst and Team Lead

  • Loan origination system (Retail and Corporate):

LOS is an application which enables the banks/financial institutions to automate the lending process from origination to pre-disbursement stages including external verification and sanctioning.

Role: Business/Functional Analyst

  • Miscellaneous projects:

Digital applications like Auto/Home/Personal Loan online

Role: Assistant systems engineer

Personal details

Father's Name            :  Mr. Paris G Desai

Mother's Name          :  Mrs. Sumangala P Desai

Date of Birth               :  22nd June, 1990

Marital status             :  Single

Nationality                  :  Indian

Languages                  :  English, Hindi, Marathi and Kannada


I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.


Place: Mumbai:                                                                                                            (PRATEEK P DESAI)