Kuala Lumpur ,Malaysia
Apr 2011 - Present
CRM solutions SDN BHD Amdocs
Company Client: Astro, Kuala lumpur Duration: Role: Group Leader Following are the main responsibilities:- Requirement analysis for any new implementation or change for the Amdocs billing product and Amdocs CRM service management Analyzing the requirement with out of box functionalities of product and provide the solution to clients which are cost effective and efficient Act as an advisor to Astro whenever any new functionality/Changes are introduced in the system. Worked closely with pre-sales team to frame the customer requirement in Amdocs products Onsite development lead for Amdocs Billing/CRM-managing scoping of defects and CR Identifying and analysing the problem with the code/configuration/database and providing Solutions to business teams Responsible to inform clients for SP/PB release, explain them the changes involved in release and the benefits it will bring to Astro Business.
Sep 2007 - Mar 2011
Company: Duration: Role: Business Analyst Following are the main responsibilities:- Working as an expert Amdocs Billing System in PBG(Product Business Group) of Amdocs. Key highlights of work are: Analyzing the scenarios related to core functionalities of product and accordingly provide the solution in case of any issues.
Aug 2005 - Aug 2007
Reliance Communications LTD
Company: Duration: Role: Deputy Manager(Postpaid Billing, Business Support Solution)