Prasobh K

IT Support Engineer at Hamad International Airport

Work History

Work History
Jan 2015 - Present

IT SUPPORT

Malaysian Airport Consultancy Services

Working with IT colleagues and vendors and revision of the IT system support strategies in order to ensure that the systems are up and running 100% of the time. This entails monitoring various systems and operations; assisting users and technicians with applications; Deploy and administer IT systems in the Airport Check in , Gate , Transit ,Baggage handling areas, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.

Responsibilities include:

  • Maintaining AIRPORT SYSTEMS LIKE CUTE,CUSS, Internet Kiosk and EVIDS, Daktronics, Boarding Pass Printer(ATB), Baggage Tag Printer(BTP) ,Document Printer(DCP).
  • Network infrastructure support
  • Responsible for troubleshooting network / server hardware
  • Responsible for troubleshooting, installing, and maintaining software for all Airline applications
  • Analyzes and resolves system issues, working with vendors where required to effect problem resolution in a timely manner, escalating where necessary
  • Responsible for troubleshooting network / server hardware
  • Responsible for troubleshooting, installing, and maintaining software for all business  applications for the airlines.
  • Analyses and resolves system issues, working with vendors where required to effect problem resolution in a timely manner, escalating where necessary
  • prioritize incidents and tasks in the ticket queues.
  • Provide IT consultation to the end user.
Dec 2013 - Jan 2015

Mobile Technician

Heart Beats The Mobile Shoppe, Kannur, Kerala 

JOB ROLE:

  • Configure mobile phones.
  • Problem solving over the mobile application and back up.
  • Installing and configuring Operating System and up gradation.
  • Chip level service of Mobile and handheld devices.

Education

Education
Aug 2014 - Present

Master in Business Administration(MBA)

Bharathiar University

pursuing MBA degree in Human Resource 

Aug 2011 - May 2014

Bachelor of Commerce

Bharatiar University
Jul 2008 - Apr 2010

Industrial Fabrication(COE)

Jun 2006 - Apr 2008

Higher Secondary Education(Plus Two)

JayBees College Kannur
2006

SSLC(10th)

Chovva Higher Secondary School

Certifications

Certifications
2013

MCITP

Microsoft

Microsoft certification ID : 9303069

2013

CCNA

NexSoft Kannur

Course completed from NexSoft Training Institute

2013

CEH

NexSoft Kannur

Course completed from NexSoft Training Institute

2012

Certification  in Computer Hardware and Network Engineering

Poly technic ,Kannur

TECHNICAL Skills

Skills
8
Hardware Skills & Operating System
  • Windows XP, Windows Vista, Windows 7, Windows Server 2003, and Server 2008.
  • Assembling of personal computer.
  • Troubleshooting & maintenance of PC’S and Laptops.
  • Configuring & installing different Hardware Components
8
Cisco Technologies
  • Cisco Routers(2650XM,2651XM,2800,1841,2621,2610)
  • Cisco Switches(CATALYST 3550, CATALYST 3750, CATALYST 2950)
  • ASA firewall
  • Routing Protocols(RIP,EIGRP,OSPF) , Redistribution and Routed Protocol(TCP/IP)
  • Switching Technologies(STP,VTP,PVST,Port-fast, VLAN Access list)
  • Implemented traffic filters using Standard and Extended access-lists.
  • WAN Technologies(Frame Relay)
  • VPN(Site To Site VPN,REMOTE ACCESS VPN)
  • NAT, PAT.
8
Microsoft Technologies
  • Installing, configuring & managing Windows Server 2008, 2003, windows 7, XP
  • Installing & Configuring Active Directory 2008/2003.
  • Installing & Configuring DNS, DHCP, IIS, WINS etc.
  • Installing & Configuring ADC, RODC, Server Core, DFS, RSAT, WSUS
  • Creating Organizational Units, User and Computer Accounts, and Groups.
  • Group Policy Management and Disk Management.
  • Virtualization (HYPER-v, VM Ware, Virtual Pc, Virtual Box)
  • Windows backup & restore

PERSONAL INFORMATIONS

Passport Number               :                J8209726

Nationality                            :                 Indian.

Languages Known             :                 English, Hindi, Malayalam.

Date of Birth                         :                 11th May 1989.

Sex                                            :                 Male.

Marital Status                       :                 Single.

Father’s Name                     :                 Premarajan K

Mother’s Name                    :                 prameela

Religion                                  :                  Hindu

Permanent address           :                 Prem, (Po) Chalad, CK Puram, Kannur, Kerala

DECLARATIOn

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

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                                                                                                                                                                   Prasobh kalliat