• 7-4-388,Navajeevan nagar, Balanagar Telangana
Prashanth Brungimatam

Prashanth Brungimatam

Support Software Engineer

Work History

Work History

Support Software Engineer

Apr 2014 - Present
Infor Global Solutions (P) Ltd- India

Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team oriented environment. Conveys customer feedback to product management and development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments. Operates under general supervision.

  • Resolves clients' questions or problems over the telephone or Internet focusing on product installation, setup, configuration and operating environments, as well as complex product functionality.
  • This position will serve in both a technical and functional capacity for Support of a complex ERP product, as well as several complimentary components of the Infor technology suite.
  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex.
  • Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts.
  • Continues to develop application knowledge in specific product suite and operating environment and technologies.
  • Conveys customer feedback to product development staff. Responsible for being the liaison with Development and other depts., i.e. Infor Consulting Services, development and product team, etc., to insure proper handling of customer issues.
  • Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc.
  • Promotes and maintains a high quality, professional, service-oriented company image among users and team.
  • Foster teamwork and collaboration across all teams Contributes information to the Support knowledge base Manages workload effectively following Global Support Procedures

Software Engineer (Production Support)

Jan 2010 - Mar 2014
Zolt Info Solutions Private Limited

Description:

This is a distributed application, designed to cater to the medical services for the people located in remote locations across the state. The patients visit the ASVAS clinics in rural areas, qualified Doctors at the Clinics and examine the patient if they need any clarifications about medical related they will be consulting with our senior doctors through video conferencing and prescribe the patients according to their respective problems. The project automates the patient registration, clinical examination, prescription management, clinical history, patient scheduling, Billing, Inventory, Lab modules.

Roles and Responsibilities in the project:

  • Working as a team member.
  • Understand the ASVAS Application tables.
  • Testing New Builds of ASVAS Application.
  • Installation and Deployment.
  • Understand the Functionality of ASVAS Application.
  • Identify & Issues faced at ASVAS Clinics when using ASVAS application.
  • Give the Demos to the visitors regarding ASVAS application.
  • Application Screens Development.
  • Give the devices functionality KTs to the visitors.
  • Integrate all devices involved in DOX in BOX with ASVAS application.
  • Involved in DOX in BOX functionality.
  • ASVAS Application troubleshooting. 
  • Involved in All ASVAS Demonstrations.
  • Functional Testing.
  • Troubleshooting the errors and bugs encountered in the application development.
  • Created Technical and Support knowledge base for the modules worked on.
  • Created Batch files for DB recovery and vacuum techniques.

Software Engineer

Jul 2008 - Jan 2010
Health Management and Research Institute HMRI

This is a distributed application, designed to cater to the medical services for the people located in remote locations across the state. The patients visit the telemedicine centers in rural areas, qualified Doctors at the organization examine the patient through video conferencing and prescribe the patients according to their respective problems. The project automates the patient registration, clinical examination, prescription management, clinical history, patient scheduling.

 

Roles and Responsibilities in the project:

  • Working as a team member.
  • Understand the Telemedicine Application tables and stored Procedures.
  • Testing New Builds of Tel Med Application.
  • Installation and Deployment.
  • Understand the Functionality of Telemedicine Application.
  • Identify & Issues faced at Ramdev Hospital when using Telemedicine application.
  • Give the Demos to the visitors regarding Telemedicine application.
  • Application Screens Development.
  • Give the devices functionality KTs to the visitors.
  • Integrate all devices involved in DOX in BOX with telemedicine application.
  • Involved in DOX in BOX functionality.
  • Telemedicine Application troubleshooting. 
  • Involved in All Telemedicine Demonstrations.
  • Understand the Remidi application Which is third party application.
  • Functional Testing.
  • Troubleshooting the errors and bugs encountered in the application development.
  • Created Technical and Support knowledge base for the modules worked on.
  • Created Batch files for DB recovery and vacuum techniques.

 

Education

Education

B.TECH (ECE)

2001 - 2008
JNTUH

Bachelor degree in Electronics and Communication Engineering from J.N.T.U Hyderabad secured 55% in Nov 2008.

Skills

Skills

HTML

HTML5

SQL

SQL Server 2005 2008versions

MySQL

.Net

.Net 3.5 and 4.0 Frameworks