Exchange/AD health monitoring using SCOM. Coordinating with Project IT leads to share the project Requirement and taking action to fulfill them. 1.8 Yrs IT Analyst Creation/modification/deletion of Active Directory Accounts Managing group policies Granting various access on the Active Directory groups Creating remote access Creation/deletion of mailboxes Granting access on mailboxes Restoration of deleted files from the backup Troubleshooting issues related to mailboxes MS Office Applications, Email Client(MS Outlook), VPN client, mapping network drives & printers. Working on Active Directory with admin level access for managing user's network account and network permissions. Limited support in Applications like Mainframe, SAP, etc. Providing Mac support, applications include Safari, MS Entourage, Interarchy, Keychain Access. Ticketing tool: Remedy version 6.3, ALT(Account Lockout Tool). ACHIEVEMENTS Completed Windows Lifecycle(IT infrastructure Projects) for 2 site office.-Saved substantial business cost on implementing tier 2 solution with virtualization and centralization of backup. Actively participated in 2 DR(Disaster Recovery) during hurricane in Australia(Brisbane) and in London which resulted in huge impact to our datacenter impacting a large audience.