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Education

Feb 2015Jul 2015

English and American Studies

Eotvos Lorand University, Hungary

A partial study under Hungarian Scholarship Board

 2010 2014

International Relations

Brawijaya University Malang, Indonesia

BA in International Relations

Work experience

October 2015Present

Customer Support Specialist

Agoda International, Malaysia 

Delivering customer service and manage the needs of customers (guests and partners) through phone and email

Handling high volume of inquiries from clients and customers

Taking ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc

July 2015August 2015

Social Media Intern

Start Surabaya, Indonesia

Handling daily management of Twitter, Facebook and Google+

Developing and posting content

Creating and managing content schedule

Assisting on some events

Jun 2013Aug 2013

Project Management Intern

Indonesia Ecotourism Network Jakarta, Indonesia

Updating ecotourism network throughout Indonesia

Assisting the on going project 

Editing reports

October 2011November 2012

Incoming Exchange Staff

AIESEC, Indonesia

Facilitate the incoming foreign students

Arrange cultural program

Maintaining relationship with externals

Feb 2011Dec 2011

Co Teacher

IEC English Course Malang, Indonesia

Responsible for extracurricular activities

Helping the students' homeworks

Be the students' partner in conversation class

Preparing the materials for class 

Organization Experience

October 2011 - November 2012 AIESEC 

August 2010 - July 2011              Student Council of Brawijaya University

Skills

Native in Indonesian

Excellent in English

Basic in French and Hungarian

Good organizational skill.

Proficient in Ms Office

Problem solving

Able to work under pressure.

Adaptable

Interests

Traveling, walking around a city, meeting new people, taking flights, languages.