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Praneeth Kumar Palepu

  • Manu PG, PAI Layout, Prashanth Extension, Whitefield, Bangalore- 560066
  • +917353616100

Project Support Senior Associate Analyst

Core competencies

  • Exceptional record of delivering cost effective, high performing technology solutions to meet challenging business demands.
  • Extensive qualifications in all facets of Information Systems Methodology from Conceptual design through documentation , Data Analysis, Develop framework, Implementation, User training, Quality review & Enhancement
  • Excellence in Strategic planning & Analysis, Change Management, Stakeholder Management, Business Development, Tollgate review, Risk Analysis, Communication, Team Management with Strong time management.
  • Strong MS Office skills (Word, Excel, Power point, Access, Visio).
  • Deliver executive level reports that influence decision making.

Work History

Mar 2015Present

Project Support Senior Associate Analyst

Xerox Services
  • Project Management Support for projects implemented globally across Talent Acquisition Team of Xerox.
  • Project Planning including milestone creation, stakeholder management, tollgates review, Risk Analysis,
  • Prepare/review the process definition documentation for the specific process.
  • Automation of process by creating tools (win forms) using C# , .Net .
  • Create User Help documents for the tools created. Assign the tools to User Acceptance Testing & make necessary changes based on feedback.
  • Use Six Sigma methodology to resolve issues of higher complexity.
  • Defining and implementing procedures and/or technologies to deal with changes in the business environment.
  • Provide executive level reports (performance dashboards, metric reports) which facilitate decision making.
Dec 2010Mar 2015

Process Specialist

Infosys BPO Limited
  • Manage service tickets, ensure the tickets are serviced within SLA’ s, and handle escalations.
  • Maintain SOP (Standard Operating Procedure) document for every application. Also maintain artifacts for case studies, best practices to capture and maintain tacit knowledge.
  • Work on process improvement projects (Lean Green & yellow belt certified)
  • Monitor daily dashboard and conduct daily huddles to prioritize for the day, weekly SLA review with the team, provide guidance & support to the team.
  • Identify training needs for executives and ensure training implementation for the specific role in order to ensure competency development across domain, operations and behavioral.
  • Conduct performance review with associates on a monthly basis to assess their performance & provide feedback.

Achievements & recognitions

Lean Green Belt Certified

Created a tool (Productivity Tracker) to track the daily productivity of employees in a help desk environment. The tool has reduced the manual efforts of calculating of the productivity of the employees in the team. Also the tool provides in depth analysis of employee's performance on a daily, weekly & monthly basis which can be sorted employee wise & team wise.

Winner of I-Star Award

Won the I-Star award for continuous process improvement, implementing new ideas to bring changes in existing process and achieve better results in terms of quality and productivity.

Android Application in Google Play Store

Successfully launched an android app in Google Play Store. The app is called "Emergency Contact Directory". Useful to store contacts as Emergency Contacts & send alerts to them in case of emergency with the exact location tracked via GPS.



 Diploma in Textile Technology (10+2+3)

Indian Institute of Handloom Technology

Recognized as equivalent to degree in Textiles by Central government and All State governments.

Percentage: 75%


Board of Intermediate Education

Sri Sai Sireesha Junior College

Major Subjects: Mathematics, Physics, Chemistry

Percentage: 94%


Board of Secondary Education

Saint Francis De sales

Percentage: 87%


I here by declare that all the information provided above is true to my best knowledge & belief