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Pranav Jha

Work History

May 2007Present

Module Lead

Avaya India Pvt Ltd.

Wide experience in developing test strategies for software applications
Deep knowledge of Enterprise Test Environments and technologies
Ability to develop architecture for test blocks
Ability to resolve architectural issues
Ability to mentor and train Test Engineers
Working knowledge of automation testing tools such as JMETER, SELENIUM, SILK
Professional Familiarity with web services testing
Proficient with testing technologies and environments
Developed and maintained Test Environment
Developed and enforced best  architectural practices.
Provided directions to architect team and delegated work assignments.
Worked with test engineers to perform test automation activities.
Prepared architectural requirements to meet current and future testing needs.
Prepared test scripts and test scenarios based on use cases.
Monitored quality metrics and generated metrics reports for management.
Developed and maintained test plans.
Reviewed and recommended improvements to existing test procedures.
Provided support during each phase of testing life cycle.
Maintained all test documentations up-to-date.

Avaya Experience :
Avaya Interaction Center (AIC)
Summary :
Avaya Interaction Center helps organizations optimize use of resources to deliver exceptional customer care and service across virtually any chosen voice, email, or web communication channel. The platform includes a universal, media independent contact engine and customer interaction repository that offers users a means to personalize routing and agent selection according to enterprise customer segmentation strategies and service levels.

One-X Agent
Summary :
Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents and supervisors. Avaya one-X Agent gives contact center users the tools they need to be more productive, whether they're working in a headquarters location, in a branch office or home office.
Avaya Scopia Streaming & Recording
Avaya Scopia Streaming & Recording combines the interactive features of Scopia video collaboration with powerful streaming and recording capabilities. Create and deliver valuable video business assets once instead of many times, and to large audiences, for highly efficient engagement. Meetings can be recorded and saved to the system’s content library for easy, on-demand viewing or can be broadcast in real-time to any user’s PC, tablet or mobile device, without specialized software for playback. Meeting hosts can record meetings or set up streaming sessions on a self-serve basis, without involving specialized IT personnel; and administrators can configure automatic and mandatory recordings for fiduciary requirements.

Exposure to additional Avaya Products:

96xx End Points (SIP supported)
46xx End Points (H323 supported)
Avaya SBC

May 2006Feb 2007

Test Engineer

QA Infotech

Test Plan

Test Execution

Defect Reporting

Defect Verification

Sep 2005Apr 2006

Network Engineer

InfoDynamic  Telesystems






M.S. (Telecommunications & Software Engg.)

BITS Pilani

B.E. (Electronics

Pune University