Pramod Thumparambil

  • Wellington WGN

176 newlands road

Work experience

Work experience
2013 - Present

Systems Engineer

Norrcom LTD Wellington



Provide quality IT advice, sales, implementation and management to a large group of New Zealand schools, colleges and businesses. Virtualization-HyperV and VMware. Configure and manage different server roles such as AD, DNS, DHCP, GPO, Backup, WDS, etc. Server builds, manage and migration-windows Server R2 and 2012, 2012R2. Build and deploy Mac OS using deploystudio. Configure and maintain MDM such as Meraki systems manager for Tablets. Support on switching and routing and firewalling. Desktop, MAC, Printer, Tablet Mobile phone support. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of systems and infrastructure availability. Configure manage wireless-Unifi etc. Maintain security, backup, and redundancy strategies. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Provide 2nd and 3rd level support Liaise with vendors and other IT personnel for problem resolution. Provide support to junior techs.

Jun 2011 - Mar 2013

It Engineer

Visual Group Technologies
IT Engineer Visual Group is one of New Zealand's largest technology support providers. We focus exclusively on technology-hardware, software, networks and installation. Visual Group operates nationwide at service centers, on-site, and by remote monitoring. We work with some of the large organizations such as HP, IBM, Samsung, Bytecraft so on. Duties:- Responsible for the installation and maintenance of IT equipment including Laptop, desktop, servers, workstations, printers, scanners, switches, wireless and networking devices. Supporting customers using remote access technologies and also by visiting client sites. Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base. Troubleshooting PC's, laptops and mobile devices. Providing 1st/2nd line support to users over phone or onsite. Administering the IT department's policies and procedures. Installation and support of telecommunication equipment. Maintaining a log of all problems detected and system backups. Responsible for maintaining backups and for project work such as new builds. Working closely with software suppliers to resolve operational issues.
Apr 2010 - May 2011

Computer Technician

GILL REPAIR SHOP(New Plymouth) Norrcom LTD Wellington
COMPUTER TECHNICIAN Duties:- Repair IT equipment(servers, networking equipment, printers, monitors, desktops, laptops, scanners, phones and more). Customer service, Technical support direct and over phone or RDP. Dealing with companies such as LG, Samsung, Next Electronics, Harvey Norman, Warehouse, Farmers etc. Repair all electronic equipment's such as LCD, Plasma, all monitors and AV equipment's etc. Repair and maintenance of the organization's electronics equipment. Test and troubleshoot the equipment, read schematics and maintenance manuals, solder and unsolder components(if needed), research parts availability and costs
Sep 2009 - Mar 2010

It Technician

IT TECHNICIAN HCC Pacific is an IT company which de-installs, audits, disk wipe and cleanses, refurbishes, images, re markets and dispatches end-of-life IT equipment for large organizations such as ASB, Fonterra, Infinity, Gen-i EDS, Fujitsu, Datacom, Vero and many other multinational companies( Duties:- Responsible for upgrading, testing and repair of IT equipment(servers, networking equipment, printers, monitors, desktops, laptops, scanners, phones and more). Data entry of all equipment to be either sold or decommissioned. Customer service and Technical support. Perform security wipes on all storage media to department of defense standard. Prepared to work on projects outside of normal work hours within HCC or onsite for clients requiring new hardware setup. Usually done in teams of approximately 10 people. MAJOR ACHIEVEMENTS Maintained a high level of rapport with senior team leaders and co-workers whilst continually meeting daily testing targets and SLAs Continually received appreciation from seniors for hard work, honesty reliability and team leader support for jobs done within and outside of workplace all around north island of New Zealand. Provided helpful input to increase the level of accuracy and standardize information during data entry and minimize errors and improve the quality of the company logging system. Company provided me some outstanding training from the top companies such as Microsoft, Apple, Allied Telesis, HEWLETT PACKARD, SAMSUNG, BYTECRAFT(IBM TRAINING)




Whitireia Community Polytechnic