Pramod Kumar Singh

  • Raipur Area, India, IN Chhattisgarh
Pramod Kumar Singh

Manager Operations - Kawardha

Summary

Graduate with over 14 years of experience in Business Development, Sales & Marketing in service Industry. Performed in the capacity of Manager –responsible for Human Resource Management, Day to day Operations, Business Development, Customer service delivery & customer relationship management of a Branch.  Possess strong professional skills in supervising and overall operations and ensuring accomplishment of per-set targets within stipulated time and cost parameters.  Strong focus on top and bottom line.

To work in a challenging environment that utilizes my skills, abilities, and offers ample learning opportunities in a growing company.

Work History

Work History
Mar 2011 - Present

Manager Operations

Ortel Communications Ltd

Company Profile:-

Ortel Communications Ltd. is a Leading MSO engaged in the distribution of Analog and Digital Services, High Speed Broadband Internet Services & Voice over Internet Protocol (“VoIP”) services through fiber optic cables.

Work Profile:- As a Location Head - Operations Manager is responsible for - 

Net Growth – Total # of connection needs to be increased per month.

Service – Most important part of this industry streamed lined complaint handling procedures. Reduced complaints per day. By introducing customer feedback form for every complaint duly signed by customer.

Collection – 95 % of bills needs to be collected in the billing cycle.

New Projects – Identifying new areas where there are possibilities of lying down the cable TV network. Various factors need to be considered before entering in to new areas i.e. cost of network, paying capacity of customers, existing competition etc.

Profit and Loss - P and L (Profit and Loss) analysis through different income sources and direct & variable cost points.

Apr 2010 - Mar 2011

Assistant Manager - Sales

Ortel communications ltd

Company Profile:- Ortel Communications Ltd. is a Leading MSO engaged in the distribution of Analog and Digital Services, High Speed Broadband Internet Services & Voice over Internet Protocol (“VoIP”) services through fiber optic cables.

Work Profile:- As a Sales Head responsible for Data, Digital & Analog Sales - 

  • Achieving business target with DST and support from adding & developing a DSA network.
  • Laisioning  with local Computer Vendors, Hardware Engg’s to generate leads .
  • Motivate them to join us as a DSA.
  • Maintaining and Ensuring the process of proper KYC norms set by TRAI for all DATA customers associated to us.
  • Preparing of Sales Plan, Addition of new plans or revision of existing plans to compete with other competitors.
  • Preparing Incentive Structure for Sales Representatives set Target for SR’s.
  • Major responsibility to see quality sale is being done and no Defaulter customers are re-entered into system.
  • Coordinating with the engineering dept. for immediate resolution of Service affected areas.
  • Maintaining the TAT of 48Hrs from the date of Customer applied to the time of physical connection given at customer premises, by coordinating with Engg dept.
  • Ensuring customer retention on service related issues by talking/visiting to them and getting the issue solved.
  • Collection responsibility of Non Starters/1st Bill Defaulters.To ensure 0% customers billed under DCB category.

All responsibilities to be handled with the help of a Team size of 20 SR’s.

Jul 2008 - Mar 2010

Sr. Executive - Sales

Ortel Communications ltd

Company Profile:- Ortel Communications Ltd. is a Leading MSO engaged in the distribution of Analog and Digital Services, High Speed Broadband Internet Services & Voice over Internet Protocol (“VoIP”) services through fiber optic cables.

Work Profile:- As a Sales Head responsible for Data, Digital & Analog Sales – 

  • Launched the Analog Sales in Raipur.
  • Launched the Digital Sales in Raipur.
  • Launched the Broadband Sales in Raipur.
  • Achieving branch target with DST (Direct Sales Team), DSA(Direct Selling Association) Support.
  • Set Sales Representatives Target and Plan Incentive Structure for SR’s.
  • Preparing of Sales Plan, Addition of new plans or revision of existing plans to compete with other competitors.
  • Collection responsibility of Non Starters/1st Bill Defaulters.To ensures 0% customers billed under DCB category.
  • Coordinating with other dept. for immediate resolution of Service affected areas.
Jan 2004 - Jun 2008

Executive - Sales

Bharti Airtel Services ltd

Team Leader

Job Profile:

I was working as sales executive and my task is to achieve the sales target with my colleague.

Apr 2001 - Dec 2004

Sales Oficer

Reliance  Telecom ltd

Job Profile:

I was sales officer in this company; the job given to me is to take care of sales & goal given to my branch.

Education

Education
2004

B.A

pt. Ravishankar Shukla
2001

Higher Secondary from MP Board

1999

High School From MP Board

Skills

Skills

Vendor Management

Pre-sales

Business Development

Telecommunications

Team Management

Portfolio

Portfolio