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Pramesh Kapoor

Business Readiness Lead at BA Continum India Pvt Ltd

Core Skills and Abilities

Delivery management skills and knowledge
Strong ability to identify and develop change strategies, establish cultural change and monitor efficacy of changes, with training in organisational change management approaches.

Communication and leadership
Communicate effectively to deliver change strategies, build relationships, inspire stakeholder engagement, train staff and encourage cultural change at different operational levels. Strong ability to provide robust leadership during times of change and transition.

Staff development
Exceptional instructional delivery and facilitation skills. 

Business development skills
Identify business cycles and development opportunities, produce business plans and provide direction on how best to implement them.

Key Competencies
Organisational change; Analyzing situations; Project management; Process improvements; Risk management; Budget management; Business Analysis skills; Change controls; Quality frameworks; People management




Release Management & Change Management, Project Management (Business Banking), Client Relationship Management, Team Management & Development, Agile 


Current and Future State Assessment ,(strategy, framework design and implementation), Process Mapping, Process Definition and Improvement, User Experience, Program/Project Management

Product Expertise

Agile, SharePoint,Infopath, RPGLE, CLLE, SQL400, NEXUS, PRISM / Chatalyst, VIPER, Clarity, Remedy, ALM, MS Office,Python


Work History

May 2011Present

Delivery Manager; Business readiness lead; Change Advisor; Release Coordinator; Implementation specialist; Change realization lead

Bank of America (BA Continuum India pvt. ltd, Hyderabad)

Pramesh is a Business Readiness Lead with 16 years of extensive and diverse global experience primarily in Global Banking Operations and Consumer Service and Operations Technology domain. 

Primary Skills:

  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Engage in lightweight Agile program management. Designed and coded application components in an Agile environment utilizing a test driven development approach.
  • Exceptional communication skills, both written and verbal and active listening skills
  • Ability to clearly articulate messages to a variety of audiences and to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts
  • Change management certification or designation desired


May 2006Feb 2011

Senior Software Engineer / Process Definition and Improvement, Project Management, Internal Design Documents, Coding, preparation of Test Cases, Unit testing and Integration Testing, Peer Reviewing and final delivery. 

HSBC Software Development India Pvt. Ltd., Hyderabad / Pune, India / North America, Canada 

Specialities: Process Definition and Improvement, Project Management, Internal Design Documents, Coding, preparation of Test Cases, Unit testing and Integration Testing, Peer Reviewing and final delivery. 

  • Build credibility, establish rapport, getting signoff’s and maintain communication with client and other linked parties at multiple levels.
  • Point of contact for the project and release from management perspective.
  • Coach, mentor and lead personnel within a technical team environment.
  • Responsible for presenting periodic Dashboard reports on the current project status, future opportunities and client issues.
  • Responsible for preparation of Internal Design Documents, Coding, preparation of Test Cases, Unit testing and Integration Testing, Peer Reviewing and delivery for the various tasks assigned.
  • Defect Prevention Coordinator - Tracking project defects, getting defects assigned to the respective teams to be closed as per SLA’s.
Mar 2005Apr 2006

Application Programmer

IBM Global Technology Pvt Ltd, Gurgaon

Primary domain and responsibility: application programmer instrumental in Investigation of reported Bugs. 

  • Part of both Development and Testing Team contributed towards development of the enhancements and testing of the bug fixes of various project modules. Was also in-charge of the Knowledge Base of the project and the backup tester of the testing team.
Apr 2004Mar 2005

Application Programmer 

DACCIT Pvt Ltd, Indore

This Project Totally concerned with the ongoing Industrial Supply Chain that Industry Used for Purchasing the Items from the Purchasing Parties according to Planning Requirement for manufacturing Product, and then supplying it to the party.

Jan 2003Apr 2004

Offline Support Representative (OSR/2 - Research Team)

Convergys Pvt Ltd, Gurgaon

Research Engineer and in-team trainer (Microsoft)



  • Pramesh is a Release and Change management lead  with 16 years of extensive and diverse global experience primarily in Global Banking Operations and Consumer Service Technology domain


  • Diverse experience of advising on multi-million-dollar consulting and advisory efforts to deliver enhanced capabilities, increased customer satisfaction, business transformation initiatives, business process redesign, end-to-end life cycle implementations and current state to future state conversion


  • His career has equally spanned in pro-actively identifying targeted opportunities to build new capabilities to develop define and drive the organization to implement strategies, coordinate with project teams, clients, functional and technical stakeholders for deployment releases


  • Experience of working with Business executives to drive strategy execution across various management consulting engagements across the geographies of North America, Canada, South Asia and Australia



  • Initiated / established release management process solely from offshore with coordinating Project & Operations teams for migration of over 400 application projects into production environment ensuring effective preparation and implementation of Release and Change-related activities.


  • Built a Release Life Cycle tool that resulted in annual savings of  $550,000 and received Gold award (thrice) from onshore client for contribution towards Release Management activities, at BA Continuum India Pvt. Ltd.

  • Manage Change: Manage activities in a change project. Includes engaging stakeholders in the change effort and ensuring they ready to adopt the coming changes, measuring and reporting change progress, assessing business readiness and supporting change adoption. 

  • Led and conceptualized the Release process for end to end deployment of Application functions at different department. Led the onsite team at HSBC Canada, to oversee GS07 implementation, rollout, and post-implementation of HUB support.




Executive MBA 

Indian Institute of Management (IIM-K), Kolkata, India

Master of Science in Information Technology

Devi Ahilya University, Indore


ITIL V3 Certified