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-4.3 years of experience in identifying critical problem areas and developing a process to resolve pain areas and deliver as per client’s commitments; domain expertise in successfully handling the Automobiles business

-In-depth expertise in organizing, planning & delivering on all aspects of product support-treat response time, restoration time and first time fix as critical service performance parameters to consistently measure and improve service performance & aim towards service excellence

-Ardent in charting out service strategy on a yearly basis to upgrade process in line with company’s vision and changing needs Proven technical ability and expertise in ensuring dealers /channel partners have the right infrastructure, resources and systems to meet & achieve laid down company’s business objectives

-Assessing technician( Workshop) productivity, efficiency, utilization, machine turn-around time and other workshop KPI’s and continuously work towards further improvements -Ability to develop a performance

-driven and result oriented culture amongst team members and infuse greater enthusiasm, ownership and healthy competition to ensure business objectives are consistently met and exceeded Skilled in assessing dealerships performance based on service/parts performance indicators and identifying gaps to bridge them by implementing appropriate process corrections ( PDCA Approach)

Work experience

Aug 2012Present

Area Manager- After Sales

Honda Motorcycle and Scooters India Pvt Ltd

Handling Gujarat Region as Area In-Charge-Customer Service


- Performing:

-JDP CSI & product related activities in the assigned areas

-Warranty claim analysis & budget controlling activities

Liaising with:

-Sales Team for developing brand promotion programs and getting updates on promotional activities conducted by co-brands

-Tools & equipment vendor based on needs of upcoming dealers

-Quality Control Team for performing market survey/specific complaint analysis

-Service Planning, Technical, Training & Parts Team

-Technical Service Team for deciding market actions


-Service manager meet/secondary network meet to ensure coordination & resolution of service related issues

-Job training for dealer staff

-Training sessions for Authorized Service Stations

-Deploying revenue improvement activities like extended warranty & annual maintenance and reporting the status to top management for their perusal

-Liaising with OEMs for specific customer complaint/service promotion activities

-Ensuring maintenance of service standard at dealership level


-Training requirement in coordination with Service Training Team

-Current technology to organization needs and assigning priorities to findings

-Providing information & guideline to dealer for conducting service promotion activity like reach camp, free check up camp, etc.

-Overseeing construction progress of upcoming dealer & reporting completion status before inauguration approval

-Suggesting guidelines to dealer for avoiding technical problem or legal complaints

-Managing new & important product failure complaints, thereby deploying counter actions planned by the company

-Ensuring adherence to relevant standards & requirements of all certification body like ISO

-Deploying world-class procedures & monitoring techniques like KAIZEN, 5S, etc. for maintaining process excellence


-Holds the distinction of inaugurating 22 network locations in 2.5 Years in Assigned territories, Network Expansion-Ahmedabad-4 Service Outlets, South Gujarat-6, North Gujarat- 12 Service Outlets

-Consistently Achieved Business targets of Service Visits, Parts & Accessory, Value Added Services in consecutive years-Management Appreciated with Performance Award of Exceed Expectation(A+) in FY 13-14 & FY 14-15 First Half.

Jan 2012Aug 2012

Service Manager

Sealand Infrastructure Pvt

 Role: Spearheaded operations across Gujarat, Rajasthan, Goa & Maharashtra Sites with more than 5o customers

-Developed & deployed: Service operations processes, outlet activities & procedures to maintain high standards of service

-Lean Service Concept to drive productivity and profitability at the outlet

-Commercial terms & conditions for third party and managed outsourced contracts & services

-MIS reports for revenue generation and ensured maintenance of data input at outlet level

-TPR report, daily activity, vehicle accident report

-Vehicle off road report for plant's After Sales Department

-Cost budgets and approved purchase orders within the budget

-Establishing relationship with vendors/suppliers to improve workshop service standards & ensuring cost control activities

-Recommended job to be done on customer vehicles

-Handled manpower deployment/recruitment activities

Nov 2010Jan 2012

Executive Engineer

Apollo Tyres Ltd
Vadodara as Executive Engineer-After Market Customer Service Role: Prepared strategies to increase core market base of company's products across Western Region Managed SAP & ERP for different kinds of jobs Promoted dealers to provide immediate service to customers Rendered assistance to Product Development Teams for design & development of product collaterals for generating leads Previous Experience


Jun 2007May 2010

B.E Automobile Engineering

L. D College Of Engineering

Completed Bachelors in Automobile Engineering with 2nd Rank in Gujarat University

May 2004May 2007

Diploma In Automobile Engineering

Technical Education Board Gujarat

Awarded by Gold Medal by Collage for attaining first Rank in Automobile Engineering Dept


Customer Support
Accessing client need and delivering positive results with speed and quality
Business Development
Enhancing service Quality by improving skills of manpower at Head and Secondary networks in Assigned territory, established 12 secondary networks in 6 months for gaining more customers and providing doorstep support to rural customers.
Parts Business
Improving parts consumption by understanding customer need and providing high end service quality to customers, Maintaining parts inventory at Head and Networks as per ABC Analysis.

Area Manager - After Sales

A Customer-Centric Professional with strong abilities in motivating large workforces for exceeding customer expectations in delivery of committed services, seeking senior level assignments in Automobile Aftersales Operations with an organisation of high repute