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Prafulla Bansod

More than 13 years in IT Service Management as Operations & Program Manager in various business Verticals/ Industries, with emphasis on improving efficiency, productivity and operational result consistently, including strategic direction, budget preparation, vendor management, interpersonal relationships, planning & Service Support. Superior record of handling mission-critical projects. Customer appreciated, details-focused, result oriented with ITIL certified & PMP trained. Strategic Manager with strong interpersonal communication, problem solving and Excellent  Decision making skills. Ability to lead and motivate teams; drive projects to successful completion; exceed customer expectations. Excellent in handling Daily Change 

Work experience

Customer Respondez

Program Manager

Customer Steve and Barry's

Program Manager

Daily SOD and EOD Checklist Adherence

Program Manager

Fullerton India Credit Company Ltd

State Manager

Customer Jet Airways

Project Manager

Lenovo

Operation Manage

Customer: Mahindra & Mahindra
2000Present

Program Manager

Indofil Chemicals Company
1940Present

Program Manager

Reliance Infostreams(P) Ltd
Apr 2015Present

HCL Services Ltd - April 2015 to Present  

Wipro Ltd
Sep 2011Apr 2015

Operation Manager

Optimize Resource Productivity
Jul 2007Jan 2010

Program Manager

Trimax Computers Ltd
Jan 2005Feb 2007

Team Leader and Program Manager

Education

SSPMS

Bachelor Of Arts

Skills

VENDOR MANAGEMENT
on-shore
International BPO
Efficiency
Activity