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Pradeep M Nagapudi

Customer Solutions Representative


Six Sigma Green Belt Participant

Over 6 years of Experience in working with BPOs as a Customer Service Executive

Self learnt computer assembly and configuration

Experienced in working with Multinational Travel Corporation

Possess good knowledge in Operations & Visa documentation

Skill of people-networking through internet & online community groups

Have a good command over English language and communication skills

Work experience

Jul 2013Mar 2015

Customer Solutions Rep

HP Global E-Business Operations Pvt. Ltd.

Serve Asia Pacific and India based customers who call in to book, modify or cancel their global hotel reservations for a France based multi-national multi-brand hotel group as per their requirement and processing payments for the same.

Apr 2012Mar 2013

Store Manager-Franchisee

Cox & Kings Ltd.

Responsible for the start up and managing the store including attending to walk in customers, sales and handling part of the operations. This includes reporting the sales & operations on daily, weekly and monthly basis. Also planning and coordinating activities for the locale with the HO &  BO for generation of sales and enquiries and taking quotes, processing bookings, collect client handovers and get feedback from the travelers.

Jul 2007Nov 2011

Sr. Customer Service Executive

Accenture Services Pvt. Ltd.

Serve UK based customers who called in regarding their Motor Vehicle Insurance policies, selling, cross-selling products such as home insurance and additional facilities on existing policies and servicing the policies as per their requirement and processing payments for the same. Also worked as MIS Analyst for the Quality Team in the same process from Jul 2010 to Nov 2011 consolidating reports and the same was sent to all levels of audience (Top Management to Agent Level) on an everyday basis; providing insights to the Management which helped them to make necessary changes to bring in controlled quality in services. Controlled the display of scores on Operations Excellence and co-ordinated with other teams for the same




Mohammed Sathak College of Arts & Science

Under University of Madras


Nov 2008Nov 2008

Six Sigma Green Belt Participant

Example India Pvt. Ltd.
Nov 2008Nov 2008

Six Sigma Green Belt Participant

Example India Pvt. Ltd.
Sep 1998Dec 1998

Proficiency in MS-Office


Languages Known

To Read: English, Hindi & Sanskrit

To Write: English, Hindi & Sanskrit

To Speak: English & Tamil


Father’s Name: Sankaranarayana Moorthy Nagapudi

Date of Birth: July 02nd, 1980

Marital Status: Married

Nationality: Indian

Address: FF01, Sovereign Park Apartments, #38, Chinnanna Layout 1st Main Road,                           Kaval Byra Sandra, Bengaluru. Karnataka - 560 032.


Passport Details:

Number: M5614797 

Exp: 27 Jan 2025 

Place of Issue: Bangalore


Re-Location Capability: Yes


This is to state that the above mentioned information is true to the best of my knowledge and belief.


Signed: Pradeep Nagapudi