Prachi  divekar

  • Milpitas California
Prachi  divekar

Senior Process Consultant - Quality

Summary

    • Extensive experience of 8.5 years in process consulting, program management , process/quality audits and  implementation of Process Models/Frameworks/Standards like ISO 9001,  9100, 27001, 20000 Tick IT, CMMI, ITIL
    • Hands on experience in Process Definition:  designing and redefining quality manuals, process designing, project benchmarking, process workflows creation, metrics definition
    • Specialized in detailed gap analysis and early risk identification , defining metrics architecture for various types of projects like Development, Maintenance, Agile, Support...etc
    • worked closely with senior management  for timely highlighting the risks, best practices, non conformance, managed project portfolios for schedule/effort variance, defect density or similar quality parameters
    • conceptualized and successfully executed many process improvement initiatives across projects and organization
    • Agile Trainer for newly initiated Japanese projects at NTT Data
    • Merit Rank holder for the Masters Degree course (MCA)
    • Certified Scrum Master from Scrum Alliance
    • Certified Lead Auditor from IRCA - International Register of Certificated Auditors
    • Certified ITIL professional - ITIL V3 Foundation

Work History

Work History
Aug 2012 - Dec 2015

Senior Process consultant

NTT DATA

 Key Roles and Responsibilities:

  • process consultancy:  
    • handled varied types of projects towards process fitment, metrics definition and applicability, project estimation and process standardization as per customer and organization requirements inline with the related expectations from the standard.
    • involved in project right from the project kick off till closure helping team standardize and improve upon their quality requirements from the customer. 
    • Dedicate efforts put in for more than 6 months Honeywell Aerospace projects to set up a HW business at Pune location wherein the contribution extended to the PM and team was highly appreciated by Delivery managers, customer and senior mngt.

  • Quality Audits:
    • extensive experience of conducting variety of audits specifically delivery audits, quality management ISO 9001 based, release audits, phase end checks, configuration management related, Information security (ISO 27001) based, Service management (ISO 20000) based and CMMI coverage based audits.
    • have been appreciated many times for unveiling the hidden risks to the projects through audits, routine monitoring and surprise checks


  • Program Management: Resource planning, scheduling ( through MPP/ Org level or open source tools like Redmine, budgeting, estimating ( FP/ TCP/ planning poker or similar techniques) managing project dashboard for factors like schedule variance, Effort variance, defect Density, % rework...etc.

                           

  • Root cause Analysis: carried out RCA for projects (for defects, issues, non conformance...etc) as well as for organization over the  feedback on Customer satisfaction surveys and NCs during external audits.
  • Handled major accounts/ projects to name few: 
    • Japan region: JIKI KAWASE, JIKI RAN, Hybris innovation, BizIntegral, Fx projects, 7&i, Microsoft dynamic AX...etc.
    • Canada region: guestlgix ,
    • USA/ EMEA region:  Honeywell Aerospace, Arqiva, ICBPI, DB AMO, Facebook Atlas 
    • Support functions: HR, Finance, System Administration, Facilities, Training, Talent acquisition
  • Agile Coaching - implemented agile practices in projects specially scrum and Kanban for EMEA projects and recently for few Japan based projects like Hybris and Expresso
  • Process Definition;
    • complete ownership of Information Security (ISO 27001) manual and procedures redefinition,  ISO 9001 processes revamping,
    • Major contribution in  procedure definition, gap analysis and procedure review/suggestions during the extensive exercise of QMS integration across all NTT data India sister companies like Keane,
    • Estimation workflows designing, metrics definition, Status reporting applicability definition
  • High Maturity Practices: implemented  L4 and L5 process areas like Project performance models and CAR for various projects which includes data sanity, 
  • Quality Training:  organization wide monthly trainings conducted on various areas like from Agile (scrum methodology), Defect Management, Root Cause Analysis, Release management , Service management, Risk Management, Project Management...etc to PMs, Leads and practitioners.
  • conducted Bimonthly meetings with Delivery Managers to understand the quality expectations from delivery front, understand the current business need and inputs towards quality checks and routine consultancy
  • Mentor, monitor and groom junior team members 
  • Helping J2P (Japan to Pune) students understand process framework and quality culture at NTT Data -Pune location-
Oct 2009 - Jul 2012

          Quality Reviewer

Cognizant Technologies

 

  • handled the most crucial accounts as a process consultant like lloyds and T-systems independently.
  • highlighting the risks identified during audits and consultancies to the account managers and delivery managers for resp. accounts and projects.
  • Involved in all projects right from inception till closure for all the activities like consultancy, rolling out initiatives, metrics architecture definition, audits
  • active participation in Defect prevention and RCA activities.
  • Reviewing SOWs/MSAs or similar contractual docs
  • Identifying hidden risks from the projects using the tools and techniques provided
  • Implemented all Level 4 and 5 process areas/practices across Accounts/ BUs
  • Worked as HMP( High Maturity Practices) team member with responsibility of imparting training to process team about statistics, PPM (Process Performance Model) and case studies along with validating PPM submitted by projects
  • Reviewing , Metrics plan and Actions taken over Non conformances
  • actively involved in Organization level  analysis of Process Compliance, Metric Performance , Risk Management Efficiency, Planning Accuracy and Data Quality
  • Conducting Defect Prevention and Root Cause analysis at Account level and decide the action plan with Account Champion
  • Training: for project teams as well as freshers batches for Software testing, software quality management at cognizant, tools training, defect prevention, RCA...etc.
  • Analyzing project data and BU data using Pareto , Fish bone & 5 Why Analysis
  • Mentoring new joiners on QMS, Process and Quality culture @ Cognizant
  • Active participant for Org. level initiatives like Operation Clarity, BIC towards improving efficiency and effectiveness related metrics
Jun 2007 - Dec 2008

           Quality Analyst

BMC Software


ISO 9001:2000 Implementation

ISO Vs CMMi comparative analysis
ISO implementation: planning, budgeting and scheduling
Trained the trainers - for Internal Audit
SPOC for consultancies and certification bodies for ISO Implementation
Consultation during QMS Setups
QMS reviews & Gap Analysis
Internal Auditor

Other Activities:

  • Process mapping
  • Preparation of Audit Plans and Audit Reports
  • Documentation reviews
  • NC Analysis
  • Reporting NCs as well as quality related issues to Senior Management/ MRs
  • Quality standards, Processes, Tools, Metrics & Measurements, defect prevention
  • Root cause analysis through Pivot tables, Pivot charts, pareto charts…etc
  • Industry Best Practices and Process Improvement Techniques
Aug 2006 - Jun 2007

Test Engineer

AirTight Networks

 

Automation Testing using Rational XDE 

  • Event Generation
  • Basic Sanity Test for Auto Classification of AP’s and Client, Quarantining and Troubleshooting the devices 
  • Performance Testing on Linux platform for capturing 
  • Stabilization Time
  • CPU utilization
  • Memory Utilization
  • UI response time (for certain actions)

Education

Education
Jun 2004 - May 2007

MCA - Master of Computer Application

Fergusson College, Pune University

Percentage: 73.13%
May 2001 - Jun 2004

B.C.S - Bachelor of Computer Science

Garware College, Pune university

Percentage:  66.41%

Awards and Credentials

  • Certified Trainer from Foundation of Transformational Leadership, U.K
  • Recipient of ‘Peace Ambassadors’, a scholarship for ‘A Wholesome Leadership Program’ held at  Gloucestershire - UK
  • Among the Merit Rank holders for MCA branch in Pune University
  • Corporate trainer (Industry Expert/Faculty) for around 8 years at the Bits Pilani institute for a course  "M.S in software engineering"

Skills

Skills

Training Areas

  • Technical: Software Quality Management, Software Testing, Defect Prevention and Root Cause analysis, Configuration Management, Release Management, Inspection and review
  • Not Technical -  Lucca Leadership, transformational Leadership

Competencies

  • Risk Management, Defect prevention and Causal Analysis and Resolution(CAR), Project Management, Software Testing life cycle, High maturity practices

Miscellaneous

MS-Office and Visio, MS- Project Plan (MPP)

Process Improvement Techniques 

Agile, Six Sigma, Lean, Kaizen, Causal analysis techniques 

Quality Standards  and Frameworks  

  • CMMI, ISO 9001:2008, ISO  27001:2005, ISO 2000 and ITIL framework
  • Agile - Scrum and Kanban