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About Me

  • Twenty-five years of progressive career in the travel and commercial airline industry transformation.
  • Managing an effective relationship with our Product and Engineering teams to innovate our platform to meet new opportunities.
  • Proven track record in delivering high performing, revenue improvement opportunities for global airlines.
  • Hands-on experience and subject matter expertise in Airline Distribution - Direct and Indirect.
  • Proficiency in airline revenue management processes, revenue integrity.

Work experience

Aug 2014Present
Etihad Airways

Manager-Business Analysis

  • Implementing Etihad Airways NDC strategy and NDC roadmap with a multi-partner support platform.
  • Working closely with Farelogix and Sabre in delivering Etihad Airways Merchandising strategy and product roadmap for the online channel of sales. 

  • Ideated and implemented Etihad Airways dynamic auction project for cabin upgrade to maximize revenue from distress inventory using gamification.
  • Delivered several ancillary revenue-generating digital programs such as neighbor-free Seats, Etihad Select upgrade to effectively utilize distress inventory, improve guest experience process efficiencies.

  • Supported large system migration on cloud infrastructure for cost-benefit optimization (PROS Revenue Management System)

  • Implemented a new fully automated analytical platform for efficient capacity utilization using equity partner networks to avoid the spill.
    Achievement:

  • Delivered  Farelogix platform implementation for effective personalized offer management practice.
  • Supporting to manage Etihad ancillary product portfolio generating  USD50 million yearly revenue.

  • Delivered several improved and innovative product offerings for unique guest experience in the EMEA region.

2012 2014
Sabre

Team Lead Business Analyst (Agile)

  • Supported Gulf Air digital program to improve online penetration by  delivering multiple product features like
    • Air, Rail integration,
    • A brand new B2b booking engine platform for the corporate traveler,
    • New enhanced shopping capabilities,
    • Online Travel insurance 
  • Supported Sabre with large internet  booking engine migration for Virgin Australia and Aero Mexico
  • Supported, managed, world-class Agile development practices across globally distributed teams.

Achievement:

  • Contributed additional revenue generated by USD 300k  from small agencies and corporate within a year.
  • Supported leading GCC airline initiative to improve online penetration with an enriched  product offering
20112012
Travelocity Asia Pacific (Zuji.com)

Product Manager - Asia Pacific

  • Delivered flights and fulfillment product roadmap for APAC markets including Singapore, Hongkong, Australia, and India.

  • Delivered several cost savings initiatives on the digital channel like Airline as Merchant of records, consolidator ticketing to reduce the cost of sale.

  • Supported several low-cost carrier contents like Air Asia, Air Arabia using an aggregator solution (Travel Fusion) for an improved product offering.

  • Improved shopping experience by delivering Sum of one way for better conversion across APAC markets.

  • Improved Branded Fare offering on OTA(online travel agent) platform for Zuji Australia.
    Achievement:

  • Delivered USD 5 million yearly cost savings from credit card sales.

  • Improved competitive offering and market share for the APAC market.

20072011
Sabre

Senior Business and Quality Analyst (Agile)

  • Delivered results in multiple software development initiatives on Sabre community product platform-SabreSonic Web.
  • Implemented Secure Flight passenger validation as Transport and Security Administration Mandate for the United States of America.
  • Implemented Travel Bank( Sabre proprietary soft credit system) for Kingfisher Airline to improve the guest experience.
  • Implemented a number of innovative secure payments services such as 3D secure, installment payments.
  • Delivered several new and enhanced internet booking engine feature on the Sabre community platform product.
  • Managed new development initiatives and maintenance items simultaneously on the Internet Booking engine platform.
  • Worked effectively with Sabre preferred vendors to deliver product roadmap. 
20022007
Abacus Distribution System I P Ltd*

Account Manager

  • Introduced Abacus in Eastern India and built 15 percent market share in five years.
  • Actively involved in account management, monitoring market share growth, new business identification, development and retention strategy
  • Represented Abacus as their brand ambassador across various trade programs and business partners, including airlines, travel agents, TMCs
  • Introduced road shows for new product launch and the travel agency educational program
  • Actively involved in sales summit session to identify the commercial strategy for business development.
  • Acted as site leader for branch operations and managed resource pool.
19952002
Cathay Pacific Airways (GSA)

Sales Officer

  • Reservation and sales support of passages and cargo (offline)
  • Fare construction &  proration.
  • Business development and improvement.
  • Institutional Sales 

Skills

  • Business Analysis
  • Product Management
  • Airline Distribution -Direct and Indirect System
  • Digital Guest Experience
  • Merchandising
  • Agile Development 
  • Market Research
  • Account Management
  • E-Commerce 

Accomplishment

  • Received Sukhran Award from Etihad Airways for Pros system migration.
  • Received Airline Solution Champion's Award from Sabre.
  • Received Customer Champion Award from Sabre.
  • Considered as Sabre Resident Expert.

Training

  • Agile Product Owner Role 
  • Agile Estimation and Planning.
  • Certified Business Analysis Professional (CBAP)
  • Completed Critical thinking and Creative thinking by Sabre learning and development
  • Trained in Sales Development techniques by Franklin Covey Institute 

Education

  • Master in Business Administration (MBA).

  • Bachelor of Commerce (B.Com)