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Business Analyst | Product Manager | Merchandising |Digital Guest Experience | Travel Domain Expertise

Work experience

Aug 2014Present

Manager-Business Analysis

Etihad Airways
  • Working closely with Farelogix and Sabre delivering Etihad Airways Merchandizing strategy and product roadmap for the online and offline channel of sales. 

  • Delivered several ancillary revenue generating digital programs such as Neighbour Free Seats, Etihad Select upgrade to effectively utilize distress inventory, improve guest experience process efficiencies.

  • Supported large system migration on cloud infrastructure for cost-benefit optimization (PROS Revenue Management System)

  • Implemented a new fully automated analytical platform for efficient capacity utilization using equity partner networks to avoid the spill.

  • Engaged in developing and implementing a dynamic auction project to maximize revenue from distress inventory.
    Achievement:

  • Managing a product portfolio of USD36 million yearly ancillary revenue.

  • Delivered an improved and innovative product offering by launching a unique guest experience in EMEA region.

2012 2014

Team Lead Business Analyst (Agile)

Sabre
  • Supported Gulf Air digital program to improve online penetration by  delivering multiple product features like
    • Air, Rail integration,
    • A brand new B2b booking engine platform for the corporate traveler,
    • New enhanced shopping capabilities,
    • Online Travel insurance 
  • Supported Sabre with large internet  booking engine migration for Virgin Australia and Aero Mexico
  • Supported, managed, world-class Agile development practices across globally distributed teams.

Achievement:

  • Contributed additional revenue generated by USD 300k  from small agencies and corporate within a year.
  • Supported airline initiative to improve online penetration with enriched  product offering
20112012

Product Manager - Asia Pacific

Travelocity Asia Pacific (Zuji.com)
  • Delivered flights and fulfillment product roadmap for APAC markets including Singapore, Hongkong, Australia, and India.

  • Delivered several cost savings initiatives on the digital channel like Airline as Merchant of records, consolidator ticketing to reduce the cost of sale.

  • Implemented low-cost carrier contents like Air Asia, Air Arabia for an improved product offering.

  • Improved shopping experience by delivering Sum of one way for better conversion across APAC markets.

  • Improved Branded Fare offering on OTA(online travel agent) platform for Zuji Australia.
    Achievement:

  • Delivered USD 5 million yearly cost savings from credit card sales.

  • Improved competitive offering and market share for the APAC market.

20072011

Senior Business and Quality Analyst (Agile)

Sabre
  • Delivered results in multiple software development initiatives on Sabre community product platform.
  • Implemented Secure Flight passenger validation as Transport and Security Administration Mandate.
  • Implemented Travel Bank( Sabre proprietary soft credit system) for Kingfisher Airline to improve the guest experience.
  • Implemented a number of innovative secure payments services such as 3D secure, installment payments.
  • Delivered several new and enhanced internet booking engine feature on Sabre community platform .
Jul 2002Jul 2007

Account Manager

Abacus Distribution System I P Ltd*
  • Introduced Abacus in Eastern India and build 15 percent market share in five years.
  • Actively involved in account management, monitoring market share growth, new business identification, development and retention strategy
  • Represented Abacus as their brand ambassador across various trade programs and business partners, including airlines, travel agents, TMCs
  • Introduced road shows for new product launch and the travel agency educational program
  • Actively involved in sales summit session to identify the commercial strategy for business development.
  • Acted as site leader for branch operations and managed resource pool.
19952002

Sales Officer

Cathay Pacific Airways (GSA)
  • Reservation and sales support of passages and cargo (offline)
  • Fare construction &  proration.
  • Business development and improvement.
  • Institutional Sales