·IT change control analyst. Unified all stakeholders with an integrated decision process to manage all changes handled by IT. Authored policies, documented procedures, socialized process and enforced compliance. Eliminated all change management related outages in stores by the second year.
·Mid-range change control. Collaborated with technical experts to bring all software changes on UNIX and Windows platforms under centralized control. Led product selection effort and system implementation.
·Departmental business analyst.Performed impact analysis and implementation support on initiatives like: SOX compliance, ITIL change and problem management, RUP, IT audits, security audits, and asset management.
·Systems analysis, administration and development.Successfully implemented a series of software products including: Remedy helpdesk automation, HR tracking and evaluation, DB2 failover automation, security and identity management and mainframe automation.