Karen Portish

Karen Portish

Work History

Work History
Jul 2010 - Present


One Love Generation, Atlanta, GA

A non-profit empowering youth to inspire positive social change through art, service and awareness.

Volunteer Editor

-Edit and revise content for website, publications and promotional materials.

-Promote non-profit on social media websites (Facebook, Twitter and LinkedIn).

Feb 2006 - Oct 2009

Executive Legal Assistant

WellPoint, Inc.

-Supported the VP/Assistant Corporate Secretary of WellPoint and two Executive Counsel.  

-Created, revised and proofread a high volume of complex, confidential legal documents for the

WellPoint, Inc. Board of Directors’ meetings and numerous committees.

-Scheduled meetings, travel arrangements, and special events; generated monthly status reports.

-Reviewed resumes; interviewed and recommended temporary Executive Assistants as needed. 

*   Earned Project Management Certificate from IUPUI in 2007

*   Earned ASB from IN Wesleyan University in 2009 while attending school and working full-time

Oct 2005 - Feb 2006

Inside Sales Representative

Distance Learning Systems

 (Interim position while pending rehire at WellPoint)

-Sold distance learning modules to paramedics and LPNs working towards RN degree.

*   Exceeded sales goals and earned numerous awards (i.e. Colts tickets, bonuses & gift cards)

Dec 2003 - Sep 2005

Professional Contractor

Kelly Services

Marketing Assistant – WellPoint, Inc., Indianapolis, IN (3/05 - 9/05)

-Created PowerPoint presentations and communications for the sales and marketing department to

promote Company’s competitive advantages to clients, health insurance agents, partners, and

Chambers of Commerce.

-Developed Excel spreadsheets to track ROI of multiple advertising and direct marketing initiatives.

-Coordinated leads and distributed to sales reps according to assigned territory.

 HR / Training Liaison – Eli Lilly, Indianapolis, IN (1/03 - 11/04)                                                                        

-Coordinated individual training programs for operators in Diversified Health Care (DHC).

-Updated individual training plans according to standard operating procedures (SOPs).

-Supplied training resources to group supported; maintained training records; generated status reports.

May 2003 - Nov 2003

Account Executive

TransWestern Publishing

Acquired by Yellow Book in 2005 / Yellow Page Advertising                                                                    

TransWestern Publishing was one of the country's largest independent telephone directory publishers.

Account Executive – Outside B2B Sales

-Sold yellow page advertising to small to medium-sized businesses. 

-Contacted 30+ companies daily via cold calling and telephone. 

-Researched competition and developed advertising strategies. 

-Prepared customized sales presentations and ad layouts. 

-Negotiated and created contracts; maintained client files.

*   Retained 98% of existing clients / up-sold to 80%

*   Completed intense 2-week sales training course and earned 3 college credits

Feb 1997 - May 2003

Conference Center Supervisor

TelSpan, Inc.

TelSpan is a telecommunications company providing commercial audio and internet conferencing services.

Conference Center Supervisor / Trainer

Member of Management Committee and Strategic Planning Committee

-        Managed small call center; evaluated and communicated customer needs to president and committees.

-        Recruited, hired, trained, coached, and supervised eight schedulers and operators in call center.

-        Handled escalated customer complaints; diffused angry customers by developing trusting relationships.

-        Retained existing customers and secured new accounts; managed high-touch accounts.

-        Performed beta-testing for potential software implementations; made software recommendations

to president.

-        Attended trade shows to promote company services and obtain new leads; utilized consultative sales techniques; recommended/up-sold features and services to new and existing clients.

*   My call center was rated “excellent” 99% of the time on client surveys regarding customer service

Senior Scheduler / Trainer

-        Trained new and existing employees in all areas of conference center operations.

-        Developed and maintained operating procedures, policies, and training manuals related to conference

center software and operations.

-        Established and sustained relationships with partner conferencing companies.

-        Scheduled/coordinated all aspects of audio teleconferences ranging anywhere from 4-100 participants.

*   Won employee recognition award for outstanding customer service; featured in company newsletter

*   Promoted to Conference Center Supervisor

Scheduler / House Account Manager B2B Sales

-        Scheduled and coordinated all aspects of audio teleconferences.

-        Acquired and serviced house accounts; compiled and maintained client information in ACT database.  

-        Provided marketing communications and administrative support for sales manager and six sales reps.

*   Promoted to Senior Scheduler / Trainer


Oct 2006 - Dec 2010

Bachelor of Science

Indiana Wesleyan University
Feb 2007 - Nov 2007









Lotus Notes








Energetic and customer focused account manager/management/training professional with exceptional

work ethic. Adept at building relationships with diverse personality types, and suggesting creative solutions

to customer needs. Detail oriented with excellent interpersonal, written and verbal communication skills. 


Non-profts, higher education, new technology, computer software, sales, account management, social media, client relations, training, networking, dogs, travel, reading, cooking, nutrition, exercise, helping others.


Feb 2007 - Nov 2007

Project Management Certificate