Sruthi Sreenivas

Summary

HR management and Customer Service Expertise, with over 7 years of experience.

Extensive experience in Team Building, motivating the team and moving the group towards consensus.

Ability to negotiate with the client and understand their requirements.

Excellent Communication skills.

Work History

Work History
Dec 2004 - Apr 2009

HR Lead

Sathvik Systems Inc

Handled a team of Four Technical Recruiters

Assigned work to each recruiter and guided them in times of need

Comprehend customer requirements

Recruitment and selection

Sourcing of candidates who match the job specifications through headhunting, paper advertisements, referrals and E-Recruitment sources

Through research on each client, their industry and the job functions

Preparing search briefs in terms of person specifications and job description in consultation with the client

Business development

Scheduling and coordinating meetings and interviews

Presented job opportunities to qualified IT candidates and negotiated contract terms

Follow-up with the compensation team for offer letter of candidates, following up with the candidates till they join and looking after their payments and other statutory

Performed reference checks, background verifications and exit interviews for all candidates

Administered payroll execution for all the employees

Directed and managed staff of 8 consultants to ensure their satisfaction

Jan 2002 - Dec 2002

Customer Service Executive

IPF Online Ltd

Handled an over growing database of over 30,000 customers

Prepared focused mails on industry related topics and mailed them to the subscribed customers

Replying to customers' queries, both online and offline

Helped improve company sales by promoting the premium revenue products

Daily maintenance check of the portal

Online match making of buyers and sellers of industrial products

Improved online traffic by special mailers

Jan 2000 - Nov 2001

Customer Service Associate

Karnataka Pressure Vessels Ltd.

Followed up leads provided and passing them to the concerned persons

Handled pre-sales queries and given quotations to customers

Redressed customer complaints and escalated the issues towards solutions

Handled after-sales queries and maintained customer base

Sep 1998 - Feb 2000

Counselor

NIIT

Explained the students all the courses available and their worthiness

Cleared all the doubts and queries of the parents

Conducted exams for students before admitting them

Matched batch timings and number of students for each batch

Education

Education

GNIIT

NIIT

Oracle Certified Professional

Oracle University

Bachelor of Commerce

Osmaia University