Director, Client Services
AdmitOne Security (formerly BioPassword)
As Director of Client Services, I managed the professional services/delivery and product support teams. I developed project management procedures, delivery and implementation methodologies, training and support tools, as well as other tools for more efficiently managing a services organization and efficiently implementing solutions for our customers. Operationally, I provided regular updates to organizational forecasting of professional services sales, managing the professional services pipeline and resource allocation for all professional services engagements.