Tan Pl

Work History

Work History
May 2005 - Present

Business Analyst

DHL
May 2005 - Present

Business Analyst

DHL
  1. Co-ordinate and liaison with customers from Fashion accounts (Agnes B and EUT)
  2. Co-ordinate and handle procedural and operational activities and matters
  3. Administer issues and escalations from internal and external customers
  4. Prepare customer work instructions and ensure that new instructions are updated realtime and carried out systematically
  5. Developed, tested and implemented Inventory tracking system using Excel macro
  6. Conduct professional training of systems to all users
  7. Preparation for system implementation eg. Operational procedures and documentation such as User Guide
  8. Verification of billing details monthly (i.e. customer queries on discrepancies of bills)
  9. Responsible for writing minutes during weekly and monthly meetings
  10. Record incidents in issue logs
  11. Maintain and support in-house billing system across DHL warehouses in Singapore
  12. Identify, suggest and implement work process and procedural improvements
  13. Review weekly and monthly reports
Jun 2005 - Aug 2005

System Analyst

DP Information Network Pte Ltd
  1. Responsible for developing User Acceptance Test plan
  2. Perform User Acceptance Testing
  3. Develop macros to assist users in data analysis
  4. Provide system support to the users and delivering user requests timely
Jul 2001 - May 2005

Analyst Programmer

KK Woman’s and Children’s Hospital
  1. Responsible for developing User Acceptance Test plan for review and approval by supervisor
  2. Perform User Acceptance Testing (includes interface testing) based on the approved test plan
  3. Adhoc inhouse development work
  4. Preparation for system implementation eg. Operational procedures and documentation such as User Guide
  5. Assist in the installation of Oracle client and application and implementation activities
  6. Prepares tested programs for operation
  7. Proper maintaining and monitoring of Oracle database
  8. Provide system support to the users and delivering user requests timely
  9. Networking, pc/configuration problems and printers (dot matrix and laser jet) troubleshooting
  10. Using FTP to communicate with 3rd party system to ensure successful claims validation and approval
  11. Reporting using Ms Excel (Eg: pivot table), PowerPoint (pie chart), Seagate Crystal Reports 8.0/9.0 and SQL
  12. Responsible for writing minutes for meeting with vendors and departmental meeting in a rotational basis

Education

Education
Nov 2001 - Nov 2004

BSc in Computing with Management

University of Bradford
Jul 1997 - May 2000

Diploma in Information Technology

Temasek Polytechnic