Patty Liska

Patty Liska

Work experience

Work experience
Apr 2009 - Present

Interactive Project Manager

RATCHET (Contract)

Manage multiple concurrent website definition and development projects for external clients, working with internal development staff as well as external creative partners and clients. Create and maintain all project management deliverables from project initiation through project close, including project plans, estimates, scope documents, requirements, schedules, and budgets.

¨Manage project teams through project discovery and definition process with clients.

¨Create project plans and schedules. Forcast resource needs and manage resources to ensure delivery on time and within budget.

¨Understand and manage client needs and expectations. Hold project status meetings and report on project status eports and hours burned. 

¨Projects include website facelift for major tourism site, project definition/specifications for large insurance carrier, process improvement project for a service company, and brand specific sites for major footwear retailer. 

2008 - 2009

Web Content Project Manager


Managed the development and updating of promotional content for 

  • Collaborated with the business team to define site content.
  • Provided work direction to content team (writer, designer, developer, editor).
  • Created, updated and managed workflow for 200 or more individual promotional assets on a weekly basis.
  • Responded to change requests within a 24 hour turnaround standard and live site issues within a 6 hour turnaround. Employed acceptable risk-taking and sound judgement to react in a timely matter to issues as they arose.
  • Managed weekly site preview/quality assurance testing and issue resolution.
  • Maintained detailed Excel spreadsheet documenting all site promotional content.
  • Coordinated training of new tools and processes and acted as a change agent for the content team.
2007 - 2008

Marketing Director


Responsible for the marketing and advertising initiatives of a growing, private physical therapy clinic.

  • Developed marketing strategy and concepts.
  • Create and manage marketing calendar and budget.
  • Managed initiative to create a clinic website, including design, content coordination and team management.
  • Initiated all advertising, including recruitment, special events and general local advertising.
  • Greeted patients, answered phones, scheduled appointments, completed insurance verfications, as well as other office duties as needed.
1998 - 2007

Project Manager


Managed a variety of IT and non-IT projects & programs of small to medium size. Project duration varied from 3 to 12 months, with program management exceeding two years.

  • Defined project milestones and deliverables, established and adhered to project schedules, provided direction to project teams.
  • Created and maintained all project documentation including charter, project plan, issue & change control logs, communication plan, implementation plan and post-implementation plan.
  • Documented and communicated project status, issues, risks and outcomes through weekly status reporting and regular steering team meetings with project stakeholders.
  • Managed cross-functional project teams, balancing the needs of multiple business units.
  • Managed the RFP (Request for Proposal) process when vendor selection was needed for a project.
  • Completed Cost Benefit Analysis when needed on project initiation to determine feasibility of projects.

2000-2002    Web Content Manager

Planned the launch of a new representative web site. Created web content map and established procedures for the flow of content from owners to web technical team. Managed schedule of content updates and coordinated content copywriting, editing, compliance review and sign off.

  • Created high-level plan for site content and worked with business units to create content outlines.
  • Worked with content owners, copywriters and developers to draft, edit and finalize content.
  • Provided support as needed including proofreading, editing, and html code assembly.

1998-2000    Field Technology Specialist

Responsible for providing the field representatives with sales software to support product sales.

  • Coordinated quarterly field illustration software releases, including updates, changes and enhancements.
  • Developed training programs, classroom, and one-on-one training to users of our software.
  • Developed newsletters and articles promoting software features and benefits.
1981 - 1998

Field Technology Specialist


Responsible for implementation, support and training of a third party client management tool for our field representatives. Provided telephone support to client management software users, giving them individualized instruction and documentation for their specific tasks. Created documentation and training materials and presented at conferences and training events.

1993-1995    In-Force Marketing Specialist

Identified cross-marketing opportunities for the purpose of increasing sales to the existing customer base. Reviewed Client Resource Center communication pieces and revised to project a consistent image of ReliaStar's strength and dedication to customer service. Implemented a customer satisfaction survey, analyzed results and recommended action plans based on those results. 


1989-1993    Senior Service Analyst

1981-1989    Customer Service Representative



Effective Business Requirements Workshop

ASPE Technology

Project Management Professional Workshop

2007 - Present

Event Management Certificate Program

1999 - 1999

Mini MBA

The Mini MBA program was designed for working adults. The series offers a broad overview in contemporary studies of management and organizational leadership without requiring an extended leave for study.