Providing front line customer support at the Firedog bench
- A+ Certified through Circuit City
- Microsoft XP and Vista Certified through Circuit City
- Hardware and software troubleshooting
- Diagnosing simple to complex issues
- Customer product training.
- Configuration of hardware and software
- Preventive maintenance (virus/spyware removal)
- Basic home networking
- Researching order and repair status for customers and reviewing warranty claims
- Managing all aspects of repair workflow, including: open repairs, prioritization, case management, and service part order management.
- Maintain an organized and efficient repair workplace.
- General sales of computer, computer hardware, and computer peripherals.
Also worked as Customer Service Associate, Merchandising Associate, and Technology Supervisor.