Shawn Plachte

Shawn Plachte

Interest

  • Movies
  • Video Games
  • Photography
  • Exotic Cars

Objective

Desktop Technician / IT Department Technician

Work History

Work History
Oct 2008 - Oct 2009

Front Desk / Technician

Laptops Plus
  • Laptop repair specialization
  • Expert repair  (LCD screens, Inverters, Keyboards, Mouse Touch Pads)
  • In home installation and setup of Home Networks
  • Installation of Operating Systems and other Software
  • Diagnosing simple to complex issues
  • Configuration of hardware and software
  • Preventive maintenance (virus/spyware removal)
  • Researching order and repair status for customers
  • Managing all aspects of repair workflow, including: open repairs, prioritization, case management, and service part order management.
  • Maintain an organized and efficient repair workplace
Mar 2004 - Oct 2008

Lead In-Store Firegod Technician

Circuit City

Providing front line customer support at the Firedog bench

  • A+ Certified through Circuit City
  • Microsoft XP and Vista Certified through Circuit City
  • Hardware and software troubleshooting
  • Diagnosing simple to complex issues
  • Customer product training.
  • Configuration of hardware and software
  • Preventive maintenance (virus/spyware removal)
  • Basic home networking
  • Researching order and repair status for customers and reviewing warranty claims
  • Managing all aspects of repair workflow, including: open repairs, prioritization, case management, and service part order management.
  • Maintain an organized and efficient repair workplace.
  • General sales of computer, computer hardware, and computer peripherals.

Also worked as Customer Service Associate, Merchandising Associate, and Technology Supervisor.

Education

Education
Jun 2008 - Present

Bachelor’s of Science

ITT Tech

CLASSES TAKEN:

  • INTRODUCTION TO BUSINESS IN A GLOBAL SOCIETY
  • BUSINESS AND INFORMATION SYSTEMS
  • COLLEGE MATHEMATICS I
  • COLLEGE MATHEMATICS II
  • COMPOSITION I
  • COMPOSITION II
  • MICRO ECONOMICS
  • LOGIC AND COMPUTER PROGRAMMING
  • OS PLATFORMS AND COMPUTER TECHNOLOGIES
  • FUNDAMENTALS OF NETWORKING TECHNOLOGIES
  • INFORMATION SECURITY FUNDAMENTALSMS
  • OPERATING SYSTEMS I
  • STRATEGIES FOR LEARNING IN A TECHNICAL ENVIRONMENT
  • INTRODUCTION TO COMPUTING
  • PROBLEM SOLVING
  • GROUP DYNAMICS
  • BUSINESS AND INFORMATION SYSTEMS