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Work experience

May 2004Oct 2009

Manager, Technical Architecture & Senior Team Lead, NA Field Operations

Serve as a member of the leadership team for North American Service Center, providing long range planning, service and support for Holcim Group companies throughout North American and Europe.Manage all aspects of Technical Services infrastructure, network operations, and North American IT Field Operations to support the corporate vision.

Responsible for managing $19M in capital and expense budgets, development, management, and training for field operations personnel. Accountable for technical projects with full responsibility for schedule, budget, quality, and objectives.Formulate technology vision and standardization, with a strong team focus on customer service. Lead future technology adoption, and directed technology support and systems integration. Promote divisional integration effort to revitalize Field Operations with new service offerings and SAP customer-centric solutions. Provide intensive product and solutions training for field personnel.Manage a team of 55, reporting directly to the Chief Technology Manager.

Performance Milestones:

·  Reduced IT hardware expenses by $1.3M by negotiating a favorable lease agreement.

·  Achieved a 14% hardware cost savings by standardizing models and procurement contract.

·  Align client IT goals with business objectives to improve ROI.

·Successfully implemented ITIL processes and IT Service Management principles.

·Introduced thin client technology at terminals and loading stations resulting in $615K savings.

·  Increased productivity 14% by implementing a standardized support model.

·Reduced TCO by 23% by standardizing desktop applications, and SAP infrastructure.

·Improved employee and customer satisfaction ratings more than 37%, attaining a 92% rating.


Consulting Manager & Project Manager

Computer Associates

Managed all aspects of software development and application implementation for multiple Detroit area customers. Customers included manufacturing, medical, automotive, and technology companies. Responsible for hiring, development, and management of consultant and development personnel. Managed regional services organization with responsibility for maintaining project profitability and costs, growth opportunity analysis, and customer relationship management. Supervised 13 direct reports with a total of 36 FTEs.Reported to Area Vice President.

Performance Milestones:

·Increased annual customer revenue by 11.2%.

·Achieved a 32% savings in service delivery costs by utilizing partner resources.

·Improved Customer Satisfaction by 27% based on CRM survey results.

Nov 1997May 2002

Regional Service Delivery Manager

Sprint E-Solutions

Responsible for growing sales revenue and managing P&L, hiring, coaching, and mentoring a staff of 52 sales, service, and technical personnel.Forecasted revenue projections and spearheaded regional marketing campaign. Communicated corporate strategy. Responsible for overall project management of technology initiatives at financial institutions, retail customers, automotive manufacturers, and technology firms.Reported to the Area Director.

Performance Milestones:

·Increased annual sales revenue by 200% in two years resulting in $5M.

·Expanded sales and service delivery staff from two to ten in four months to penetrate market.

·Increased customer retention rate from 55% to 87%.

·Increased customer satisfaction ratings from 72% to 96% resulting in a 34% reduction of AR.

·Developed a revenue-forecasting model that increased forecast accuracy from 55% to 85%.

·Exceeded sales quota by 38% per year resulting in $2M additional revenue.

·Delivered project milestones successfully within established guidelines and expectations.

·Developed strategic alliances and partnerships with vendors and service providers.

·Implemented corporate training class in business consulting methodologies.

·Designed and implemented customer quality review process, increasing project success rates by 40%.

·Aligned client IT goals with business objectives to improve ROI.

·Consolidated European network operations center for international automotive manufacturer.

·Provided analysis and recommendations for increasing market share using E-commerce initiatives.

·Coached and developed technical staff to increase technical expertise and proficiency.

·Increased consultant utilization resulting in a 27% revenue increase.


Systems Analyst

Mazda System Services

Responsible for overall network operations, staffing, management, and coaching. Managed a technical support staff of 12.Enforced policies and procedures. Maintained network performance and availability levels.

Performance Milestones:

·Established Change Management and Inventory Control procedures.

·Implemented department scheduling resulting in reduced overtime hours.

·Established service level agreements with individual business units to justify charge backs.

·Negotiated vendor relationships and contracts resulting in $100,000 annual savings.

·Implemented common network topology resulting in a $100,000 reduction in TCO.


Sep 2001Jun 2005

Bachelor of Science

I attended the University of Phoenix as a working adult.  I chose to do this because I wanted to gain knowledge from the experience of other people in the business world.  I have a dual major for my degree.  I have a Bachelor of Science in Business Management, and second major in E-Business.


Strategic Vision
I have a natural talent for formulating a vision for a business unit.  If there are challenges in getting the business to grow, or the team to exceed, I will develop a vision, then communicate the vision, and gain full support of the team or business to succeed.
Business & Financial Acument
I have a keen sense of managing budgets and business activities in support of achieving the desired outcome.
Project Management
I have been managing projects for nearly 10 years.  I have managed multiple projects at the same time, and have managed very large projects.  The project budgets were up to $17 million dollars, and 3 years in duration.  I have experience managing projects in business, technology, construction, and manufacturing.
P&L, Finance
I have experience managing budgets up to $25 million.  I possess very good capital and expense budgeting skills.
I have the ability to communicate with all levels of an organization.  I relate well to people from all walks of life, and thrive in a diverse, culturally rich environment.
I possess excellent people management skills.  I am very adept at coaching and mentoring people to exceed.


My objective is to obtain a Senior Management position with a company that leverages technology as a business enabler.  The position would allow me to fully utilize my core strengths in technology, strategic vision, managing, coaching, and mentoring to build a dynamic, high performing team.  These strengths, along with my strong communications and organizational skills will lead to many great successes for your organization.



Accomplished and Performance-Driven Leader with several years experience in sales and leading IT organizations to increase profitability, improve corporate culture, expand the customer base while supporting revenue growth.Managed technical support and implementation of technology-based solutions for a variety of businesses, including telecommunications, industrial warehousing, automotive, distribution, manufacturing, and corporate shared services.Demonstrated strengths in Project Management, creating IT strategies for continuing business and integrating acquisitions into SAP infrastructure.Spearheaded integration of diverse cultural environment for a corporate shared service infrastructure.Known for being dynamic, innovative, passionate and fun.


I have several interests including flying, hunting, traveling, and collecting first edition, signed books.  In addition to those interests, I am active in my community with the Kiwanis Club of Woodhaven, as well as other fund raising activities and events.


ITIL Support & Restore Practitioner


ITIL Foundations Certified


Certified Project Manager

Project Management Leadship Group