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PK William - PMP, CSM                                 

Senior Professional Delivering Vision and Leadership for the Enterprise             LinkedIn Profile:


Highly experienced senior executive with a record of developing and supporting successful corporations incorporating a diverse range of applications, environments, and technologies. Talented, results-driven, and versatile leader, with a record of success in corporations requiring an in depth knowledge and solid experience working with complex cross platforms, installation,implementation, integration, and administration in local and remote environments.

Adept at quickly and successfully responding to ever-changing environments and situations, able to achieve goals within critical project deadlines, and leverage an eye for detail to ensure the quality and accuracy of projects. A builder of high-performance business teams and a natural team leader and mentor thriving in environments requiring a high level strategist and a big picture thinker, capable of successfully working independently or as part of a team in high pressure, delivery oriented environments.

A certified Project Management Professional (PMP), and a Certified Scrum Master (CSM). Have helped clients reduce operating costs and improve revenue through process re-engineering, systems development, consolidation and 3rd party tool integration. Have directed strategic software development, product development, and solution implementation initiatives supporting customer relationship management and other mission-critical business functions. Have strong analytical, communication and presentation skills and pays attention to detail and deadlines.


Client Collaboration • Client Relationship Management Issue / Risk Mitigation and Control • Strategic Analysis • Solution Architecture and Design • Global Delivery • Project Communication • Advanced Team Leadership • Team Development • Performance Optimization • Process Assessment and Improvement • Change Management Customer Care, Order Management, and Billing • Software Development Lifecycle • Project Development • Project Planning • Project Management • Budget Oversight


Strategic and Technical Leadership General Management Operations ManagementFinancial Management and Oversight, Business Development Program Management Business Process ImprovementBusiness Process Re-engineering Project Management Professional (PMP)Certified Scrum Master (CSM) Certified Consultant, Salesforce.comCertified Software Test Professional (CSTP) Business Analysis Requirements Analysis Software Project Management IntegrationProject Management Cloud Computing SaaS SDLCPMO Management Salesforce.comPMP Change Management Process Improvement Software DevelopmentCRM Business StrategyLeadership StrategyPre-sales  Business Process IT ManagementOutsourcing Project Planning  Analysis Team Management Enterprise Software Solution Architecture Quality Assurance Business IntelligenceTelecommunicationsTraining Account ManagementE-commerceProject Delivery Vendor Management Software DocumentationTesting

Work History

Mar 2016Present


DW Realtors

Rent, buy, or sell property for clients. Present purchase offers to sellers for consideration.Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Compare a property with similar properties that have recently sold to determine its competitive market price. Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting. Interview clients to determine what kinds of properties they are seeking. Coordinate property closings, overseeing signing of documents and disbursement of funds.Generate lists of properties that are compatible with buyers' needs and financial resources. Contact property owners and advertise services to solicit property sales listings. Coordinate appointments to show homes to prospective buyers. Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals. Advise sellers on how to make homes more appealing to potential buyers. Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs. Arrange meetings between buyers and sellers when details of transactions need to be negotiated.Rent or lease properties on behalf of clients. Solicit and compile listings of available rental properties.

Aug 2012Present

Founding Director

William Investments (PVT) LTD

William Investments is focused on providing revolutionary innovative solutions for the hospitality industry. Specifically, we provide the following solutions:

* Real Estate Brokering
* WiFi Systems
* CCTV Systems

* PABX Systems

* IPTV Systems

* Cabling for Audio/Video

* In room control management system

* RFID Door Locks

* Fire management Systems

* Property Management Systems

* Air Conditioners


* Toilet Fittings

* Commercial Kitchens

* Lighting

In addition to the above, we offer the following products and services:

FINGI SMARTPHONE HOSPITALITY SOLUTION The Fingi™ mobile platform enables hotel guests to operate room controls, access guest services and communicate with hotel staff using their smartphones. The system replaces the existing room key to facilitate access using NFC technology, as well as allowing guests to control in-room lighting, air-conditioning, TV and entertainment services. The mobile application provides tools for hotels to deliver unique connectivity with their guests before, during and after their stay. It allows free telephone calls and internet messaging between guests and the hotel when connected to WIFI both at the property and any external location:

शिल्प Zilpa, in Sanskrit means to create a work of fine art. Artisans from Sri Lanka, many living in rural communities, currently does not have the means to sell and promote their work online. It is Zilpa Gallery’s goal to provide our artisans with a free online eCommerce platform to help showcase our talented artisans to global customers and empower the artisans to create a sustainable business. We created this online platform with one main goal in mind that is to provide unique Sri Lankan art to your doorstep at a fair price to our artisans and to our customers thereby establishing Zilpa Gallery as the preferred provider of Sri Lankan Art.

June 2013May 2015

Head of Sales - Strategic Enterprise Customers

N-Able Private Limited (Member of Hemas Holding Group PLC)

I held several key roles at N-able (PVT) Limited and was responsible for creating business opportunities for large conglomerates.

As the Head of Sales for Strategic Enterprise Customers, I had the following responsibilities:

• Engaging and proposing the development of new marketing propositions
• Devising the go‐to‐market plan for N-Able for Enterprise Accounts, driving and coordinating the pace of execution
• Achieving target levels of new business through effective management of a team of sales professionals, introducing brokers, network distributors and prospects.
• Implementation of Sales Strategy that addresses different geographical sales coverage
• To recruit, inspire, develop, manage and motivate a growing team of sales professionals who will deliver high standards of sales services across all identified markets and service lines
• To regularly report achievements versus budget forecasts to the Senior Management Team.
• To manage the Market Excellence/Intelligence process; gathering market and customer information and providing feedback on future trends,to support sales campaigns.
• To work closely with the Operations Team to ensure successful smooth delivery of client services.
• Ensure quality control of all sales output pertaining to customer acquisition and service delivery
• Establish and monitor performance reporting systems

As the Deputy Management Representative (DMR) for ISO 9001, I had the following responsibilities:

• Perform or schedule Internal Audits.
• Organize Management Review Meetings.
• Collect data for measurement to Quality Objectives.
• Verify Corrective Action Reports and Preventive Action Reports.
• Prepare and maintain all ISO required documentation.
• Train organization on ISO 9001 documented procedures.
• Represent company for customer quality audits.

In addition to the above, because of my extensive Program/Project Management experience, I played an advisory role on large complex projects.

Nov 2011July 2012

Director - Talent Solutions

Sabre Technologies (Pvt) Ltd - A subsidiary of MAS Holdings

I was responsible for managing all customer engagements ensuring delivering value to the customer as per the commitments made while meeting time-line and budget. I worked with the customers for incremental opportunities and worked with the product development team to expand the product/solution offerings based on market input.

I provided input to continuous strategy evaluation and evolution exercise and was responsible for proposing breakthrough tactical/strategic course of action to win new customers/markets or increase profitability of the company.

I worked with Sales & Marketing on pre-sales with a view to convert opportunities to business and was a resource person to engage with community on ‘Employee Engagement’ through blogging and through other social media.

I worked with Talent2o-eco system partners from feasibility to service realization and is the the primary contact for managing relationship with I ensured that all partner commitments were delivered and maximum leverage of the partner status was obtained through

Sabre Technologies is a Technology Innovator providing Software Product Development Partnering Services and end-to-end IT solutions. We specialize in accelerating Software Product success; bringing innovations to life faster, lowering cost of production while ensuring a superior final product. We partner with ISVs, providing critical resources to bring innovations to market faster while enabling them to leverage on our skills and expertise on areas such as SaaS and Mobility.

Dec 2009Aug 2011

T&E Practice Manager


I was responsible for the development and growth of a T&E practice within the immixGroup's IT Solutions Division. He was responsible for the management and development of client relationships and client satisfaction throughout the project lifecycle. I was also responsible for management of multiple and concurrent teams of QA resources and end-users at various client locations. I ensured that reliable and timely communication of program priorities, status, timelines and deliverables are delivered to project teams and senior executives.

I was responsible for Sales/Revenue and Contribution Margin quota and have a deep understanding of immixGroup's IT Solution's branding process and work in conjunctions with leadership and Account Executives in pricing all sales pursuits. I also crafted Statement of work in conjunction with Account Executives for testing projects. I provided sales support of the Account Executives with strong client interfacing skills and maintained expertise in current and emerging testing requirements and quality trends. I also recommended and executed changes to quality processes and standards to ensure conformance to regulatory requirements and industry “best practices.” He provided career counseling of testing consultants within the practice. Furthermore, I participated in development of new process and solution offerings with T&E Practice.

June 2009Aug 2011

Senior Program Manager


I was responsible for managing the Program Management Office (PMO) and certain strategic projects at immixGroup. I provided leadership and management for PMO team members delivering services. I was responsible for overall team performance, P&L, and operations. I forecast issues to Executive Management that impacted delivery, costs, performance, and quality. I was also responsible for managing and capturing additional business with customers through relationships, effective proposal development, bid strategies, and teaming. I carried overall accountability for the success and quality of each immixGroup’s engagement. I oversaw 50 + projects totaling $37 Million in revenue. I focused on supporting the customer and client project teams, directly interfacing with the government CO and COTR, ensuring efficient revenue recognition through invoice reviews, and 360 degree communication to the client, customer, and internal divisions. He worked closely with most every immixGroup department, including account managers, contracts staff, Finance, Government customers and their vendor’s implementation teams to establish familiarity with the scope, cost, project schedule and invoicing. I facilitated the execution of their vendors’ project work plans to ensure overall customer satisfaction and project profitability. He also negotiated contract changes with the government, such as funding modifications, no-cost POP extensions, de-obligations, etc.

immixGroup helps technology companies do business with the government. Our four divisions deliver a unique combination of services for software and hardware manufacturers, their channel partners, and government agencies at the federal, state, and local levels. These include technology sales, government channel programs, contract management consulting, and outsourced IT solutions.

Oct 2004May 2009


Acumen Solutions

I was responsible for supporting the management of a $3.8 million dollar operating budget and 25 consultants for this Implementation Project.  I was responsible for supporting the Project Director with day-to-day client and account management activities, and provided routine guidance to his teams.  My work involved managing project schedule, iteration planning and scoping, issue management, coordination of deliverables, organizing and conducting meetings, coordination of day-to-day DEV & QA team tasks, status reporting, and communicating organization and process changes to client staff. I was the primary contact for staffing, cost, scope, schedule, and delivery. I was responsible for preparing insightful analytical reports and presenting findings on a regular basis to Senior Directors and VP.

Mar 2004Oct 2004

Project Manager

Impact Innovations

I was responsible for understanding and implementing testing strategies and developing and managing testing programs using industry standards and best practices.  I developed and articulated metrics to support and measure the effectiveness of the testing process. I worked with internal clients and team members to review test plans and procedures, recommended testing approaches, developed and monitored test metrics, documented test results in status reports, and developed software validation test plans and software validation analysis reports.

Jul 2000Mar 2004

Project Manager


I was involved in scheduling of daily activities, monitoring the technical production for quality and correctness. I developed processes and procedures to move toward certification as a CMM Level II software development organization.  I led the review of activities, processes, and products of IT professional services to assure Government standards/requirements were satisfied, and reviewed for progress in accordance with schedules. I established and maintained processes for evaluating products, services, and associated documentation.  I also planned and led formal and informal reviews throughout the development life cycle.

May 1998Jun 2000

Project Manager

BDM, Inc

I maintained change control over the baseline software configuration management items. I verified that CM policies and procedures were being followed. I implemented actions directed by the DMIS CCB. I tracked and reported on all change control documents (i.e. Change Requests, Change Proposals, Change Orders, Change Memos, and Change Status List) and Software Problem Reports (SPRs).

I assisted staff to identify test strategies and requirements for testing. I identified system complexities and defined the system core business functions and processes within the system. I worked with development engineers to detect and resolve technical project discrepancies, as necessary.

I provided assistance to the automated system owners in completing compliance validation packages to ensure accuracy and consistency. I developed Operational, System, and Technical Architecture for all Census 2000 related systems. I presented the newly defined Census 2000 Systems Architecture to the Department of Commerce CIO Blue Ribbon Panel, which was formed by the CIO of Department of Commerce.

I reviewed the agency’s Contingency Plan and made several recommendations to improve the current process. He expanded the Performance Measures of each Census 2000 system as mandated by the Information Technology Management Reform Act Summary.


Penn State University 1996 - 1998 BSC , Operations Management


•Employee of the Quarter - March 2010
•For role in preparing, delivering, and implementing training for all of Nextel’s 2000+ direct sales personnel – July 2005
For leadership and ‘going the extra mile’ for services provided to FDIC in the area of Quality Management – September 2004
For excellence service rendered to FMCSA in area of Quality Management – September
For role in establishing the Census ITS088 Subcontractor Pipelines and acting as pipeline manager during the initial phase of the tasking. - December 2001.
Appreciation for successful Baltimore Data Capture Center Operations Test and Dry Run
For excellent service rendered to the Department of Commerce CIO - February 1999


Available upon request