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Specialist in business intelligence in the London insurance market with 13 years experience. Technical lead on eleven Microsoft applications with data from various sources with a global user base of over 1000 users. Experienced in the full project life cycle from requirements gathering and design through to implementation and support and with strong managerial and communication skills

Work experience

Sep 2005Present

BI Systems Manager (Business Intelligence Team)

ACE European Group
  • Supervised development and maintenance of business intelligence applications sourced from various underwriting systems and reporting systems. Provided technical guidance and support for a team of twelve permanent and contract developers (including peer reviews of approximately 25 changes a month) to ensure conformability to existing standard and best practices for ease of maintenance.
  • Regularly reviewed aforementioned standards and best practices based on team and industry feedback to ensure practicality and team buy in
  • Liaised with the Global Data Centre (GDC) to ensure smooth operation between teams with regards to
    • Support and change management
    • Sarbanes Oxley compliance
  • Provided second line support to GDC teams for key application processing functions both in and out of working hours to maintain appropriate business availability
  • Project managed full application development lifecycle from initial requirements gathering through to implementation and support to ensure timely deliver within budget
  • Managed one team member including personal development in the role by providing objective setting and appraisals to allow personal growth
Jan 2001Aug 2005

Senior Analyst Programmer (Business Intelligence Team)

ACE European Group
  • Developed key business intelligence applications based on Microsoft tools to greatly enhance the reporting capability from the following insurance underwriting systems:
    • GENIUS
    • Oracle
    • SQL Server
    • Subscribe
  • Provided support of the above applications to both the global user community and key support teams in the global data centre to improve understanding of relatively new technologies to both communities
  • Introduced the use of ProClarity within the organisation as a query tool along with technical and user support to allow powerful ad-hoc reporting with minimal resource requirements from IT
Jan 1998Dec 2000

Senior Analyst Programmer (Business Applications Team)

ACE Global Markets (formerly Methuen Underwriting Agencies)
  • Maintained and supported a corporate Sybase data warehouse to provide the majority of financial reporting for the one Lloyd's syndicate from one as opposed to many disparate sources
  • Supported more than fifty users in the use of the data warehouse for both internal and Lloyd's periodical reporting requirements to allow reporting deadlines to be met in a timely fashion
Feb 1996Dec 1997

Analyst Programmer

ACE Global Markets (formerly Methuen Underwriting Agencies)
  • Used Unibasic to provide reporting functionality for a Unidata-based underwriting system supporting four Lloyd's syndicates
  • Worked with Northdoor external consultants to develop a Sybase data warehouse using data sourced from the Unidata dataset to enhance reporting capabilities
  • Developed BusinessObjects data modelling to provide the reporting layer. Rolled out BusinessObjects to the business community and introduced them to OLAP concepts to improve the business' ability for ad-hoc querying
  • Upgraded data warehouse hardware and software to ensure continued good performance and availability
Jan 1994Jan 1996


Wimpey Minerals
  • Involved in migration of the business financial systems from IBM S36 to AIX to future-proof system
  • Supported the installation of the company's area networks and credit management system to enchance collaboration between country-wide offices
  • Developed haulier management system in 4GL on Unidata to complement a new financial package
Jan 1993Dec 1994

Trainee Programmer

Wimpey Minerals
  • Ran the company's invoicing and financial reporting systems to ensure timely delivery of key financials


Miscellaneous Tools
MS Visual SourceSafe, MS Access
Sybase, BusinessObjects, Hyperion Brio, Intelligent Apps, ASP.NET
Project Management
MS Project, CA Clarity
SQL Server 2008/2005/2000 Analysis Services
SQL Server Reporting Services, ProClarity Briefing Books/Analytic Server/Dashboard Server, PerformancePoint, SharePoint
SQL Server Integration Services, Data Transformation Services
SQL Server 2008/2005/2000


BEng (Hons) 2.2