Sr. Operations Specialist
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Processed mortgage loan Modifications, ordered hundreds of checks for thousands of dollars daily to be sent to counties for taxes due and recording cost.
- Created and analyzed hundreds of transmittal reports containing customer sensitive information for my lead business analyst.
- Processed thousands of rejected loan modifications to be sent back to our Vendor for corrections before sending to counties for recording.
- Recorded and analyzed modifications that has been recorded. Updated our data base with the most current information received back from the county and created reports directly sent to my teams Vice President.
- Introduced and oversaw new training processes to better our process. This resulted in better customer satisfaction and improved our quality by 50% in 3 months/
- Assigned hundreds of incoming loan Modifications to be processed to individuals on my team.