Corporate Title Senior Manager - Auto Finance & Leasing Division
Attached to one of the top 5 bank in Malaysia - Auto Finance & Leasing Division.
Managed the business center (attached to the bank premises) with 25 subordinates.
Oversaw the daily operations of the center which include but not not limited to loan processing, loan disbursement, loan recoveries, customer service and cross selling activities of other bank products.
Approve loan applications under Discretion Power or recommend to higher authority for cases exceeded Discretion Power.
Responsible to the center business development which include solicit new business clients and establish business rapport with existing clients which mainly are new and used car dealers.
Supervised the performance of the marketing teams which include staff coaching and motivation towards achieving the individual goals.
Monitored client issues and assisted in getting prompt resolutions for same.
Coordinated with clients and provided necessary support to clients at trivial situations.
Ensured staff members work in compliance to required service standards.
Supervised working of staffs and developed ways to increase profitability of sales process.
Analyzed products and policies and recommend changes to maximize profitability.